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"guests smoking weed in the entrance food poor room unclean"

"Overlooking the sea. Excellent breakfast, best thing about the hotel. Last stayed at this hotel three years ago. Since then we noticed a big change in the hotel, especially the decoration and prices in the bar. Had a latte and half a pint of beer, cost £9.00 in cash!!!!! Was it pocketed or was I charged for one pint instead of half a pint?"

"Booked 2 rooms both not very clean, Need a good scrub"

"My friend and I had a girlie two night break at this hotel and loved it. When we arrived the receptionist noticed I was using a walking aid and unprompted started looking to change our room to an accessible room eliminating needing to use stairs. We were very touched by his thoughtfulness. It was an upgrade to a suite which was outstanding and it really enhanced our comfort and experience. We had a sitting room (with verandah) which was very comfortable and well equipped with a coffee maker,...

"Fantastic hotel. Very clean. Helpful staff."

"Donot know about the bar as I donot drink, the staff are very friendly and helpful. The rooms were very clean. Parking is ok. The property has been renovated to a high standard, but work is still being done."

"The room was ok,but you could smell kitchen odours in the bathroom . The evening meals were poor, alot of the meals did not have the ingredients and the meals were poorly cooked. Lacked organisation "

"Excellent location overlooking the sea and close to the castle. Staff were lovely and room clean."

"did not need to park. very comfortable bed everything we needed and the staff were excellent and very helpful, good access to all areas including the cliff tram as we have bad knees ? we will be staying again in the near future. all good. "

"All aspects of the food and drinks rooms and bars were very good. "

"Some refurbishment going on but this did not interfere with our stay. The breakfast was excellent as was the evening meal. The bar was well stocked and a marvelous selection of spirits. The room was very well maintained and comfortable. "

"Breakfast very good Parking excellent "

"Faultless. Fabulous value for money too"

"The room was clean but needs updating , the window would not shut and the wind was whistling through the window , reception there was a bell on the wall pressed that quiet a few times no body came , saw other guests and asked them there was a ring doorbell type round the corner spoke to a chap he told what for key safe but because quite def couldn’t understand him finally got to my room after about 1 hr , the only good thing I can say the location good "

"Room was nice. Very creeky floorboards which I suppose can’t be helped in an old building. We had a lovely view of a roof."

"Misleading information from staff ruined what should have been a simple experience. We were told at reception that our voucher could be used for afternoon tea, then showed it again in the lounge before ordering and were seated without issue. Only at payment were we told it didn’t apply and charged full price, which feels completely unacceptable. To make matters worse, there were no towels in the room when we needed them, and the room was unbearably hot with no proper way to cool it. Overall,...

"Breakfast was nice "