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"I used to love the Business Inn and stayed there every time I was in Ottawa, but I went back this week for the first time since the pandemic and it wasn’t great. The pillows are huge/hard and so uncomfortable on your neck, the shower is weak, and something in the room was setting off an allergy (I have a few, so won’t speculate which one). While staff were professional and polite, it’s too bad that it otherwise wasn’t as good as it used to be. "

"Everything was excellent, very convenient location!"

"Everything was good except the cleaning staff came into our room without knocking (or knocked too quietly for us to hear) before 10am when checkout is not until 11am to ask when we will be leaving. My 10 year old niece was in the middle of getting changed and this was very inappropriate."

"Everything was great! Pool was very crowded. When checking in they said we needed to book a time in order to use the pool. They need to enforce this."

"The room had the most incredible views of Niagara Falls. I would pick this property every time I return to Niagara in the future."

"Everything was perfect"

"Nice hotel in the center of town. Staff was consistently good and helpful, suite had plenty of space and nice accommodations for two people to work. Room was clean and generally in good condition. Underground garage is typical of Toronto; reasonable height, but some of those turns are tiiiiiiiiight. Included breakfast was ok, not exceptional; we used it once during our five day stay. Single-serve Keurig machines and coffee basics are nice, but the coffee cups in the room are small; if you're not going to service the room every day, at least give us a tiny thing of dish soap to clean our coffee thimbles. Minor maintenance issues: our door wouldn't latch easily when closing, so we had to slam it, and twice we came to our room to find the door slightly open because hotel staff hadn't noticed this. The iHome clocks with the 30 pin iPhone charger and no USB are a bit dated at this point. Room safe didn't work - dead batteries? Couch in the living area is pretty uncomfortable to sit on, probably because it's a pull-out. "

"Loved staying at this hotel. No issues at all other than the power went out briefly the morning we were leaving, but they got the power back on within 15/20 minutes. The room was 100% clean, had everything we needed, comfortable bed. LOVED the two pools and hot tub in the hotel. Definitely will be back."

"Breakfast menu and buffet were great."