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"Resort has gone down hill. Most of the staff were friendly except for front desk."

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"Always good helpful staff. They keep the hotel in immaculate condition. Always enjoyable stay."

"Great location if you are visiting the city for an event. Close to lots of cool shops and restaurants. Clean hotel that has been updated. Friendly staff."

"Was a great experience not complaints, got exactly what I expected."

"Excellent hotel overall. We have stayed at several other Sutton Place hotels. Only complaint, which is difficult to address, is the noise staying in a downtown hotel,"

"We were very pleased with our room. Great to have well maintained laundry facilities. Very helpful staff. Full breakfast included. Have a shuttle downtown and to the cruise ship. Would definitely stay there again!"

"While our stay was very quick, it was sort of hard to leave this place because of how beautiful and comfy it was! I am already looking forward to booking another stay here in the future and I hope to make use of more of their amenities. 10/10 would recommend, thank you!"

"We stayed in Room 814, "The Hillside," an Executive Parker Room, for two nights. The positives first: the room was beautifully appointed, exceptionally clean, and the bath products were excellent. Our rate included complimentary parking and breakfast, which added value. Most importantly, the service was lovely. Every staff member we encountered was friendly, professional, and genuinely helpful. Unfortunately, the room itself was far too noisy for the price. It is located directly beneath the...

"Outrageously expensive parking. Great otherwise."

"Great experience overall"

"Hotel was Spectacular with an incredible view! Staff is always very friendly and the breakfast area is beautiful. We loved it and will be back."

"Worst hotel ever Poor condition of mattress and amenties"

"Good airport shuttle"