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"Room was clean and whilst the bed was very firm I slept well. Breakfast was a delight and the staff very helpful."

"No business gets everything right every time. No one is perfect. But, the way a business reacts when things go wrong is very important. We checked in for two nights and the first night didn’t go well for a variety of reasons, including an uncomfortable mattress, a dodgy shower control and a toilet that wouldn’t flush. These issues were raised with the front desk who upgraded us to a much better room without argument or question. Thank you. "

"A warm welcome and a pleasant place to stay and car park just down the road which was good and not too expensive. Would recommend this hotel to anyone looking for a place to stay when visiting Rochester.."

"The linen was very fresh and clean smelling, owner very pleasant. The property is undergoing refurbishment, hence the low price. TV didnt work and fridge needed a clean, the loo brush was source of nasty smell. "

"We were on the 2rd floor and the steps were very narrow for walk up and down on. Found it a bit risky. But overall cheap and cheerful "

"Pros: recently decorated room, comfortable firm bed, clean white cotton bedding, reasonably quiet, great view of river, free and plentiful continental breakfast with cereals, muffin/croissant, toast with jam & cheese, yoghurts, pleasant and helpful staff. Cons: room needed more detailed cleaning, shower head was stuck in holder and hard to adjust, skimpy tea & coffee in room & no decaf coffee, TV subject to atmospheric interference and channel hopping a challenge (maybe new batteries in hand set...

"Wonderful stay"

"Dinner menu was fine but breakfast was even better!"

"VERY FRIENDLY, COMFORTABLE AND IDEAL FOR NEARBY WEDDING"

"Vlotte check-in: vriendelijke receptionisten. Familiekamer met goede bedden en matrassen. Uitgebreid ontbijt; tieners (13 en 15) aten gratis."

"Breakfast was great considering it was free. Easy access to get in. Friendly staff. No issues."

"Ras"

"Due to issues with Expedia the staff had to go above and beyond to help me with my 3 night stay. They handled it patiently and professionally. Byron who was a new manager handled my situation exceptionally well. "

"Room is clean"

"Great location and very quiet. Check in and out so easy. Parking outside."

"OK Lodge is just a name; what is is is a (nicely) extended and converted terraced house opposite a park; so now a few studio flats, with some common areas. Modern and clean but a couple of issues - like oven not even wired in; no table to eat off; and also whilst we booked for 3 adults and was confirmed; they called to say max was 2 adults & a child and would not refund the extra £50 for the 3rd adult (who couldn't now come of course) and I had to go through Expedia to get resolved. Hope these...

"Great apartment well situated, and very c"