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"Every thing was great specially the staff and the place"

"We stayed at Golden Tulip as a family, they were welcoming and late check-in was not a problem. The room was clean and tidy but the beds were small for a family. Overall the stay was good, but the only down side is communication: 1st: The website stated that I don't have to pay until I am at the property and that I could cancel till the 30th of December, they called my number at night saying that I have to make a bank transfer in the morning otherwise my booking would be canceled, which is so...