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"Asked for non feather bedding, an hour later given a food voucher, then some towels, only after complain and asking to speak to the duty manger “available 24/7” they are not and the “manager in charge” has no authory to do anything A truly terrible stay"

"Overall ok. We traveled with kids only for one night. Nothing to complain really but i wouldn’t book for more than one night . Breakfast was ok but not too many choices ."

"Jammer dat er geen luchthavenshuttle is."

"The staff were polite, friendly and welcoming throughout my stay, whether at reception, in the breakfast area or at the bar. I’ve stayed here before and have always found the rooms to be clean, comfortable and well maintained. This time, I booked a twin room as that was the only option available to me. I was expecting two standard single beds, but they were actually larger than expected and probably the perfect size for one person. Parking is £8 per day, which I think is very reasonable...

"Would be 4* as the rooms and breakfast were fairly reasonable (if overpriced). However, the owners IHG seem to have decided it's perfectly reasonable to charge people extra to use a car park in the middle of nowhere. The sign says it's a public carpark on private land, but ignoring the contradiction it's nothing of the sort. Everyone staying at the hotel has to use it because there's no other way to get there and no one else would any reason to because there's nothing else there. So, despite...

"Room was tired and poorly finished. Poorly painted on every surface (on mirrors etc). Desperately needed redecorating. Loo seat moved, taps were so close to the sink you could barely just your hands under it. Shower was so hard to turn on and plastic trim snapped off. Heavily stained carpet, one bedside table. Bathroom was grimy and stained including shower curtain. Everything very old. Free breakfast was chaotic and choice was just ok. One good thing, bed was amazing. Very good bedding and...

"A very good choice close to Stanstead Airport, just a short bus ride away"

"Nice place & great location. Used for a work trip. Food was good & room was spacious & clean. The only down side was on arrival. I stood waiting for a drink & was acknowledged by 3 members of staff whilst waiting who turned their heads away from me. I waited a good few minutes before asking for assistance. The same thing happened on my next visit to the bar."

"Good convenient hotel for seeing family nearby. Bar/restaurant fine, room good size but like everywhere little mark ups add to the overall cost such as parking up from 10 to 15 pounds."

"The hotel is nice and the fact that they have a private parking made it just perfect. Me and my boyfriend stayed one night as we came down to Southend. The price was relatively expensive as we booked last minute but the room was very very poorly. It was a Comfy king size if not wrong but felt very small, the view was from the back of the hotel so you basically could see the neighbours in the shower across so we had to keep the blinds off. When we arrived the blinds were broken but they fixed...

"Great location, helpful staff, convenient shuttle service, clean room"

"Good"

"Unfortunately, our experience was disappointing and more stressful than it needed to be. On arrival, I waited at reception for around 10 minutes, assuming the receptionist was busy. However, when my partner returned from parking, he suddenly became available and warmly greeted him, despite not acknowledging me while I had been waiting. Not a great first impression. I had already paid through Expedia but was told the payment had been declined and had to pay again. We then got to our room to...

"I have used the Hope Hotel a couple of times and have always been happy there."