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"Our first room was filthy- the ‘cleaning rag’ was even left in the bathroom which turned out to be a dirty pillow case. Was moved to a different room and was told we would have that room for the remainder of our stay. However, was told the next morning we had to move and was left without a room for the day until after 3pm. The put up bed for my 7 year old was not in the room. Took us telling reception 3 times and it was eventually brought to the room at 8:30pm. Very outdated rooms and not as...

"Wonderful property in a great location! Staff was super kind and helpful! We will definitely book again!"

"Room was clean and had everything we needed. Couldn’t beat the location, very walkable to many different attractions or to the underground station, for anything a little further out. Would definitely stay again."

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Very cute hotel, staff was super nice and helpful. Location wad perfect! 2 blocks to Paddington Station, 1 blocks to Landcaster Gate tube station. One blick to BigBus Hop on hop off bus stop. Great neighborhood. Loved the free British breakfast."

"Clean room. Staff were great, quick to help and friendly!"

"Hostels are very different from hotels apparently. Not only is nothing for drinks in the room, there is not even a glass for water. Dog barking hours into the night. Poor quality food with little vegetarian options. No room service."

"The room was spacious with a nice view of the Thames. There was no soap in the bathroom. No biggie, called down and someone brought some up. Got in the shower, body wash was also empty. Called down again. It had a kitchenette, dish soap also empty. I was excited about the opportunity to do laundry however no laundry soap. I went to the front desk to ask if I could get some and was told I had to go next door to Tesco to buy some. Went next door and they only sold full size bottles which I wasn’t...

"Wonderful location with just a couple minute walk to Russell Square Station (Picadilly Line). The room was clean and a decent size for London. Breakfast buffet was delicious and good value. Just be careful with the shower flooding because the water pressure was too much to handle all at once for the drain. There is luggage storage which is great but was annoyed that I had to take out and toss my sealed water bottle I just bought out of my backpack pocket in order to store."

"Excellent location and customer service. Well-maintained "

"Best location! Great place !"

"Very clean room. Location is incredible for access to central London - literally 5 mins walk to the tube station. The room was spacious but I was in the top floor which had very small windows so the room was quite dark. No issues if you’re not planning to spend a lot of time in your room. The bed was quite soft - just be aware if you like a firmer bed. Nice amenities in the room."

"Good clean and easy"

"Location is fantastic, staff was friendly and welcoming. The bed and linens were clean but overall the room didn't feel clean, the power went out (understandably not their fault but still sucked) and we had to pack up to checkout in the dark. Overall the room did not feel worth 400$ a night and we would try somewhere else next time. "

"Good location to Kensington High Street and surrounding area"

"Very nice hotel right in the heart of London. The room can get very hot in summer. Close to 2 tube stations. Highly recommend. "

"Room need new carpet floor and please make a better breakfast."

"La camera era pulita ma si poteva fare meglio soprattutto nel bagno. Il personale gentile ma non attentissimo soprattutto durante la colazione. La proposta della colazione era buona con scelta di salati e dolci. Dolci non tantissimi ma tutto sommato buona. "