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"The food is spectacular! Both at the West Coast Grill and the Tart Cafe. The food was very European, fresh like food should be. We loved the pool and hot tub (both a bit high on the chlorine), the spa was great (massage therapist Karen was awesome) and the gym is well maintained and has enough equipment in a room with natural light. The view of the water from so many shared terraces and balconies was beautiful ."

"A beautiful room, relaxing vibe, and the location was amazing. For birders and nature lovers, this is the spot on the water to enjoy an early morning walking the spit. We recommend!"

"Bedding was not clean. We actually found blood stains or the bedding. Pots and pans had leftover food stuck to it. Staff couldn’t help us out with using the TVs but gave us 3 different remotes to figure out how to stream Amazon prime on TV. There was a very loud vibration every night. Our room had uneven tiles so be careful if you have young kids with you. Cupboard doors were uneven and some places loose giving an overall vibe of the room not being maintained properly. Constant stale...

"Staff was great"

"Great"

"The property was in a quiet part of Victoria (about 30 mins from downtown/ wharf street). The suite felt separate, private, and had everything for a short term stay. The home made muffins left at our door in the mornings was an unexpected highlight."

"Clean rooms and friendly staff."

"nice room with kit hen"

"Great location. Service was excellent. Staff were very friendly. Attended the tea at the empress, had a great time. Service was excellent. Ordered breakfast to our room. Once again service was excellent, but the food was not good. Had a massage at the hotel spa. One of the best i experienced."

"Beautiful, historic building, with great food and a beautiful garden. What else could you ask for? Staff were amazing, and the toilets............I need one at home."

"Charming!"

"Great location, comfortable room and the staff were amazing. Very quick to reply with any requests and they went above and beyond to help when I forgot something in the room. Thank you for a great stay!"

"I really enjoyed my stay here! What a lovely view, fantastic breakfast every morning, and clean, comfortable rooms!"

"Location of property is wonderful, close to city activities, beautiful setting by the water. Negative side. Room assignment was absolutely disappointing. Staff assigned a room on the ground floor next to where Babbage cans line a wall. Looking out the window at a tall wall, The mattress of queen beds were so soft that it bends your body into a very uncomfortable position. Should change mattresses more frequently and procure firmer ones. Staff changed our room the next day, however, it was...

"Room and bathroom were really small but clean and bed was comfortable."