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"The hotel is nice. The hotel pub is the same. And the staff is polite. The coffee machine DID NOT WORK in the room. You couldn’t even put the mug (from the hotel room not my personal one) to pour coffee in it because it is too big. In the room there are no sockets. I wanted to charge my laptop and other devices, I didn’t have where. There are two “sockets” on one side and the other of the bed STRICTLY for phone cables. Meaning you insert the cable directly. That’s it. In the end I discovered the...

"The hotel lobby and the room I stayed in had been recently refurbished. Other areas of the building were tired and not to the same standard. The tap water in the room ran yellow for a while and the shower didn't drain. The hotel is under refurbishment so hopefully when it's complete the experience will be consistent throughout. On a whole, it was good value for money but not as modern/fancy as the pictures portray."

"Accommodation is fine. Breakfast menu is a selection of fried, unhealthy or coated in butter. Needs to be better to compete with other local providers"

"I liked the design of the room, amenities and the A/C worked perfectly in the greatest heat outside. It was moden and quiet inside the room. Our windows were facing the car park and motorway services, so occasionally a noise from cars could be heard. But we slept well and the beds were comfortable. The bathroom could do with some restoration soon, as signs of wear could be visible. But overall for the price we paid and convenient location it was a very good choice."

"Clean room ,friendly staff , 100% deserve another visit"

"When I turned on to the drive I was struck by the stunning tudor style building and grounds. I received a warm welcome from the friendly staff when I checked in, and clear directions on how to get to my room. The room was clean, the bed comfortable and the bathroom was clean. The decor was a little dated, but you could argue inkeeping for the period of the property. The grounds are stunning."

"Good location"

"Fabulous hotel in beautiful grounds and good self service breakfast choice."

"Lovely, kind staff. Room service was great."

"A lovely property with tasteful decor. All the staff are very pleasant. Palm Court restaurant was really nice, and the gym and swim facilities were good. The Sunday carvery is excellent and complimentary products in the room a nice touch. Not a lot of seating in the bar if wanting drinks only, most of it is for eating. Similarly, car parking is at a premium with a wedding on. Changing rooms are quite small, and could do with a spin machine for drying trunks (many have these now)."

"The bed was very uncomfortable!!! It dipped in the middle so it was quite difficult to lie flat. The balcony only had one seat on it but, as we couldn’t get the door open anyway, that wasn’t a problem. I didn’t take a shower cap with me as I expected the hotel to provide a selection of toiletries. It didn’t. The shower head was a bit loose and out of my reach and, at one point, it was actually pointing at the wall with most of the water running down the wall. We definitely would not return and...

"The room was good and very clean. The staff were helpful and let us check in early. Breakfast was very good. The corridor leading to the room was a bit tired."

"Perfect location at the top of the historic centre, close to the North Tower on the city walls. Very friendly & helpful staff. A short taxi ride from the railway station. We enjoyed our short stay here & wish it could have been longer. Thoroughly recommended."

"Nice location. Everything fine. Nice to have 2 chairs in a double room, often other places only provide 1. I have no problems with anything here, but if you're looking for points for improving ratings, I'd say TV could have been bigger (couldn't really watch it from the bed in room 6), and it would have been nice to be able to help yourself to breakfast items like cereals, milk, juice."

"Great setting, with spacious and well appointed rooms. Shame that breakfast doesn't start a little earlier so it's of limited value to the business traveller."

"Stayed 1st - 3rd of June. Absolutely amazing stay for our mini moon. The staff, the food, the room were all incredible. We can't wait to come back, so much so we have already pre booked a suite for our one year anniversary May 2027. Very relaxing stay just what we needed after a manic wedding weekend. The staff can't do enough for you, nothing is to much. We stayed in 222 unfortunately the ghostly activity didn't live up to other people reviews or maybe it just isn't haunted 😊 Old castle with...

"Everything was brilliant"