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"Subject: Serious Complaint Regarding Failed Booking and Poor Stay Experience at The Kings Resort Dear Hotels.com Customer Support Team, I am writing to express my disappointment and frustration regarding my booking at The Kings Resort, which I made through Hotels.com and paid for in full. When we arrived at the resort, we were informed that our booking had not been confirmed by the property, despite having completed the booking and payment through your platform. Unfortunately, we arrived late...

"Everything is excellent… Hospitality is wonderful"

"It’s was a very good experience "

"The staff were friendly and welcoming. The buffet was great for all three meals plus tea. There was a variety of activities with something for everyone. Very clean, very quiet. A relaxing stay."

"This listing is a scam, do NOT stay here. It is publicly accessed by crowds of people, not a private property. There is mud and construction debris everywhere, the pool is brown with dirt. The listing lies about wifi being available (it was available in one room), and about being all inclusive. Our room's door beeped for 5 minutes every time we opened it, the answer we received from front desk was "it'll stop in 5 minutes". No fix. There was pee on the toilet seat. The cleaner came with a...