2/10 แย่มาก
Pooja
เดินทางกับครอบครัว
14 ก.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Our recent stay at Yadua Bay Resort was profoundly disappointing and fell far short of what we expected from a resort, especially one booked through Expedia. We had two "Seaview Villas," but encountered numerous significant issues that severely impacted our holiday.
Key problems included:
Major Security Flaw: The main door in one villa could not be locked from the inside, forcing us to leave it unsecured overnight until it was fixed the next day. This was a serious safety concern.
Misleading Wi-Fi & Poor Communication: Despite Expedia's promise of "free Wi-Fi," it was not available in the villas. There were no working phones, forcing long walks to reception just to be told this.
Missing Basic Amenities: Hand basin towels were not provided, with the excuse that "other guests misuse them," which is unacceptable.
Safety Hazards: The main entry doors had significant trip hazards due to uneven surfaces.
No Hot Water: One villa had no hot water supply for our entire stay, despite complaints. We had to use the other villa to shower, which was incredibly inconvenient.
Substandard Amenities: Irons were missing and, when provided, were in horrendous condition.
Missing AC Remotes & Property Damage: AC remotes were absent, requiring manual power-on with a chair. Our villa also had visible, unrepaired damage (like punch marks on doors/walls), which was alarming.
Overall, the resort's condition and lack of basic services were inconsistent with any reasonable standard for a resort.
Pooja
เข้าพัก 3 คืน, มิถุนายน 2025