Custom House Dalaro

We loved our stay; unbeatable location within the heart of Gamla Stan’s shops, restaurants, one block from a main street for access to taxis (most of Gamla Stan is off limits to taxis), a short walk to ferries going to the islands in the archipelago, walking distance to many museums. DIY laundry in the hotel, our room incl, kitchenette, nice bathroom, and adequate space for 3 adults, queen bed + sofa bed. Minor challenges; No A/C and room presumably supplied with fans. No fans (it was an historically major heatwave). Accessing help was challenging. A bot was eager to assist but its guidance was always wrong. Elevating to human support took a couple of days before the issue was resolved. Two miserably hot nights later we got the fan and both circumstances and the weather improved so we had more comfortable rest. This inconvenience was annoying but trivial and would not at all deter us from returning there on our next visit. Thank you “ Bob” :) tusan tak!!

We had a late checkin and the hotel told us to inform the late arrival for key collection procedures as no one will be at the front desk. We informed them of late arrival. After 4 phone calls and 3 mail, no procedure for late arrival. Each time we called they said they will provide the instruction in the next few hours. No reply to the mail. They just spoiled our day of check in keeping us in very uncertain state.

Photos look nicer than it actually is. It did the trick but it’s not great.