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"It’s a beautiful building but the inside is old and the spa is non existent and dirty"

"Room was excellent and location perfect for Cheltenham races. Food (breakfast and dinner) and service great. Accommodation very expensive though and pub was very busy that meant our table for dinner was moved in to bar area and two main courses not available. However, we gave this feedback which was dealt with positively "

"It was an excelent stay as usual "

"Beautiful room. Lots of space,and soap and body creme too. Shower lovely with shower gel,and shampoo. Breakfast choice was extensive and served at the table. Charming hostess was very attentive, but not overpowering. Would highly recommend it, and hopefully will stay again."

"Loved the old world hotel. Comfortable cosy. Staff were friendly and very welcoming. Would definitely stay again. "

"Very nice all round with an amazing breakfast"

"We had a wonderful stay at the hotel. With its magnificent architecture, history, gardens and surroundings, you could forgive all other imperfect other services or issues, if any. "

"Private secure parking for guests only. Hotel in the heart of the Village. "

"Good facilities "

"Staff were very friendly and helpful. Good variety for breakfast. Parking could be a problem when the pub was busy."

"Great location. Property with character and mostly comfortable. Because of the old building if you’re tall then be careful…lots of low ceilings and doorways. Very friendly staff throughout. Nice restaurant and a bar. "

"Perfect night’s sleep"

"The room was spotless and was well maintained with everything functioning as it should. The staff were courteous. The restaurants were spotless too. "

"While I appreciate this is a historic and therefore old property, which is what attracted us to book, the building could do with some tlc. The outside of the building windows looked dreadful and need repainting, particularly back of the building overlooking the car park. The inside walls up the stairs and in corridors need painting. It needs a refresh as it is looking tired inside. Having said that we enjoyed our stay and had a very good time. We would stay again."

"Excey"