Ground floor carpet by the rooms needs changing. The first room we were given smelt damp, so we got our room changed, the second one was fine.
Disliked being charged £10.00p a day for parking because we booked through Expedia.
Denis
เข้าพัก 2 คืน, มิถุนายน 2025
10/10
Work being done in corridors, live wires out of the wall
Nigel
เข้าพัก 1 คืน, มิถุนายน 2025
10/10
Very comfortable and perfect for our needs
Alyssa
เข้าพัก 1 คืน, พฤษภาคม 2025
10/10
Upon arrival although couldn’t get the electric charger to work the hotel itself was perfect for what we needed and the next morning the man on reception couldn’t have done enough for me changing rooms for my daughter so she could stay in the one she was in - excellent customer service would stay again no hesitation
Alyssa
เข้าพัก 2 คืน, พฤษภาคม 2025
8/10
I had specifically booked, and had confirmed, a walk-in shower (mobility issues), but i was allocated a shower over the bath. I returned to reception until this had been rectified. New room was small but adequate and newly refurbished. (Refurbishment of the corridor and many other parts of the hotel, including the pool, are ongoing until next year.) However, the water pressure in the cold tap was pathetic and there was a serious leak in the shower hose. I reported both to reception the following morning.
The bed was comfortable, the room was quiet and looked over the courtyard.
My evening meal was good and breakfast was adequate.
If i'd had to pay full price then i would have been disappointed
Catherine
เข้าพัก 1 คืน, พฤษภาคม 2025
2/10
The staff was very rude and unhelpful.
Syed
เข้าพัก 1 คืน, พฤษภาคม 2025
10/10
NIGEL
เข้าพัก 2 คืน, พฤษภาคม 2025
8/10
Elizabeth
เข้าพัก 2 คืน, เมษายน 2025
8/10
It’s a bit tired
michael
เข้าพัก 1 คืน, เมษายน 2025
2/10
Horrible out date hotel
Receptionist tell me no free parking because ive booked through 3rd party
Ali
เข้าพัก 1 คืน, เมษายน 2025
6/10
Whilst clean, the rooms were very tired. Furniture was old, stained and warped. Bathroom fitting were chipped and stained. All and all, the rooms need refurbishment.
Michael
เข้าพัก 2 คืน, เมษายน 2025
8/10
James
เข้าพัก 1 คืน, เมษายน 2025
8/10
Elizabeth
เข้าพัก 1 คืน, เมษายน 2025
4/10
Vanessa
เข้าพัก 1 คืน, เมษายน 2025
4/10
Very dated, carpet frayed & stained, curtains stained, light hanging off the wall
Vanessa
เข้าพัก 1 คืน, เมษายน 2025
8/10
David
เข้าพัก 1 คืน, เมษายน 2025
6/10
Despite the heating being off the room was hot and stuffy even with the window open all evening. No fan or anything in the room. The tv remote didn’t work properly and was non responsive.
Kerry-Ann
เข้าพัก 1 คืน, เมษายน 2025
2/10
Watch the car park paid for the stay of £10 and then got chased by carpark company had to pay 170 to get rid of them even after submitting all documents of my stay, never will I stay there again.
Kevin
เข้าพัก 1 คืน, พฤษภาคม 2024
6/10
Well after travelling down from Scotland for night stay they must of had a shortage of cleaners or this room had not been touched for a few weeks!!! There was dust on everything but was to tired to complain! After a nap at least the bed was cleaned we heading down for some food, which is the only thing we could not complain about!! We asked at reception for another towel as we only got one in the room when two people are staying in and told they would bring one up shortly and let’s just say that still never arrived !! I decided to take a bath to help myself chill before bed and to my shock that bathroom head not been cleaned in a very long time and black mould all over the bathroom ceiling !!! Photos to follow yes this hotel is under refurbishment but the cleaner still has a job to do when cleaning rooms !!! A hoover and wet dust would have all it needed well for the room itself!! It has been a damper to our little weekend away but I sure won’t return !!! Staff on reception really need a course in customer service the gentleman who checked us in was ok but this morning the lady asked no questions and quietly checked us out we had an appointment to go to so couldn’t take it up with them glad to be getting my own clean house tonight
Dawn
เข้าพัก 1 คืน, มีนาคม 2025
10/10
Max
เข้าพัก 1 คืน, มีนาคม 2025
4/10
I've stayed it 3 times recent years when needing to be in Solihull for work. I always end up staying here as the village is so dear and bad on me, I do know what it's going to be like....but this times it's the worst and the place is just getting more run down. Service on front desk is at best lack luster but the rooms, they're so dated, haven't seen a lick of paint since it opened and they still charge a top rate for the privilege. If a room was 60quid you could get on board with it but at £90 it doesn't roll. And as for the bathroom, you'll get a better wash from under a hose pipe and finally when you get water the bath fills up (I wanted a shower but the tap gave me both!) it fills up a tinge of yellow, you could only hope its rusty pipes.
Aye, this place is fine enough if it was priced to reflect what you get but it isn't and to top it off, parkings a tenner.