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"From desk not friendly at all not enough housekeeping personnel"

"Clean room. Good space. Friendly staff. "

"Place is very trashy a they literally follow you around the property. And watch to see who goes in the rooms, a they are very rude and wont give you fresh towels an rags unless you bring the dirty ones to the office. I’ll never go back there again"

"We stayed this weekend at the BW Premier Downtown Houston while we were here for volleyball. Overall, fine, but for $500 for two nights, I expect a better experience; especially when a great experience has so little to do with the building. The rooms were fine, if basic. The day we were set to check in, they informed us — and only because I called — there is now a parking fee when the booking site clearly calls out that parking is included and the latest review from less than a week ago calls it...

"Wonderful stay, staff was helpful on directions and places to visit"

"Yes"

"So convenient to the airport for early departure. Everything was great"

"One of the primary reasons I selected the hotel was the pool amenity; however, upon arrival, I learned the pool was not open. This closure was not disclosed on the website or communicated prior to my stay. Additionally, I was not informed that a prom event would be taking place the evening of my arrival. The event significantly impacted the atmosphere and guest experience, including changes to the restaurant service. Instead of the expected dining experience, the restaurant was relocated to...

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"The hotel overall was okay, now there’s a few key issues with it, the AC in the room is controlled and it doesn’t go under 66 degrees which for Houston is not cold, you’ll be very hot at night, the TV volume will not go above 30 which means you can barely hear it, the bathroom door has 0 privacy, all sounds and smells will go out to the room, the pool has no supervision whatsoever and kids will make your time completely insufferable, if you are looking to enjoy the pool you need to go very early...

"Staff was fantastic! From the front desk to the valet and housekeeping. Everyone was so helpful and personable. Great location; close to everything we wanted to see. Good restaurant choices near by. We enjoyed the Bayou as well. This will be one of our go to hotels. On another note: Houston needs to provide some services for the unhoused population in downtown areas though. It was heartbreaking to see some many ppl suffering in the midst of"

"electricity went out and the room got really hot, guess they dont have a backup generator"

"Spacious and clean rooms. Excellent location and great price, if you want to be close to the airport. Great breakfast selection."

"Friendly staff clean room."

"We stopped in for the night in passing through. Myra was the front desk attendant & bartender. She was very friendly, helpful and professional. She went above and beyond to help us kick off our vacation. We would definitely stay at Hawthorne again. The facility was very clean, super comfortable bed, great customer service! Reasonably priced as well. Thanks again!"

"Staff was very friendly and helpful especially Romeo. Definitely staying there again in the near future. Highly recommend. Also they have someone there 24/7 at the desk. looked over my trailer when I left there over the weekend. Thank you!"