"The hotel is located on the crater of Crater Lake. The view is breathtaking, there is hiking around with amazing views. The service is excellent, the food is good but the best is the view. I hope I will be back and spend several days there. "
"What a great place! A lot of historic charm and wildlife on the grounds - the staff were amazingly kind and gracious. Reception team was warm and welcoming. Excellent hot showers. In passing conversation, my husband mentioned that the Lake Naivasha Country club was where he proposed to me 25 years ago. The operations manager Danep somehow noted this and a few hours later at dinner arranged to have a beautiful cake made that said "marry me again". It was such a thoughtful touch! We will...
"Excellent hotel with very nice glamping and food / staff was very responsive and nice. Food for breakfast and lunch was excellent / we unfortunately missed dinner. On lake Naivasha with boat tour facilities. Hells Gate Park is very close. Excellent access to all facilities. Special thanks to Geoffrey the Front Desk Manager who was very accommodating and a pleasure to work with. We would love to have extended our visits will be back again."
"Overall this was a nice hotel.
The issue I experienced finding my wallet missing money immediately after a staff member cleaned our room.
When escalating the incident with the hotel staff, they sided with their staff member and the story they told us was not believable.
"
"Remove the word “luxury” in the name of the hotel or replace it by “Outdated” then it’s clear about the state.
Also replace “pool” with “Pond” it describes it better the water was green and dirty
Flowers/bushes on balconies was all dead why not remove them"
"The hotel denied that I had booking even I showed them the email from Expedia!!
They said we don't deal with Expedia!!!
I tried to contact Expedia but in vain.. Weak support service.. No email to contact Expedia at. The stupid messenger is just automated templates that were not of any help at all.
Calling call center Internationally is extremely expensive.
Basically, I was ripped off and totally ignored by Expedia.
I had to search for another hotel. Money is gone... Hotel is a bunch of theifs...
"The facility was untidy. and management disappointing. i paid online but arriving i was told to pay again they do not recognize online payment. so i paid twice."
