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"they went above & beyond to insure a very pleasant stay"

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"The breakfast was okay. Didn't expect premade sausage and egg sandwiches that were quite messy upon heating in microwave. Parking was okay. Room was very nice!!!!!"

"Everything was great! I wish the price was a little better kind of expensive for one night. "

"Nice room, comfortable bed, tasty breakfast."

"The room wasn’t the cleanest, the walls and even the lamp shades were dirty and the bedding had snags all over it, the pillows were small and uncomfortable. The door to the stand the microwave was in, fell off when I opened it (they should just be removed). There were no hooks in the bathroom to hang a towel or a toiletry bag. The water pressure and temperature were really good. Staff were friendly upon check in/out. The hotel was quiet. I didn’t eat breakfast, I did have coffee and that was...

"Only problem was the tepid temperature of the "Hot" water."

"Clean and comfortable. Very nice breakfast."

"Room was clean. Room didn't close on its own & didn't realize it til we saw it was open. Just a crack. Drapes didn't close all the was. Used clip on hanger to close it shut. "

"We booked the hotel for the pool and the pool was closed for Maintenance "

"Room was a little dated, fairly clean. Toilet seat was cracked and needed replacement, First room I was given the TV did not work."

"BED BUGS! I HAVE PICTURES. AVOID THIS PROPERTY NO MATTER THE COST."

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"The staff was very accommodating and all so friendly Made everyone feel welcome"

"Ashley the manager is incredible! Always putting the guest first "

"Older property but maintained . Quiet."

"Check in was very painless and straightforward. The lobby was very nice and clean, as was the room. My only complaint was the pillows being too soft (but that’s just a personal preference), aside from that everything was great! Staff was very kind!"