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"Clean room, good staff"

"Clean and comfortable. Very nice breakfast."

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"Ashley the manager is incredible! Always putting the guest first "

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"Everything was great! I wish the price was a little better kind of expensive for one night. "

"The room was comfortable, clean, staff friendly, very convenient location. The only complaint is that there was no closet, no hangers, that was inconvenient and don't understand the purpose. Otherwise all great. Breakfast and especially the coffee were great and well done."

"Good location "

"BED BUGS! I HAVE PICTURES. AVOID THIS PROPERTY NO MATTER THE COST."

"Staff was courteous and helpful"

"Yes"

"Excellent room service and good customer service and breakfast "

"Excellent for stay"

"Clean room. Comfortable bed. Great location for our stay. Breakfast (egg white omelette, sausage, fruit cup, pastry, coffee, milk) was better than most others. Definitely will stay there again."

"Hotel was ok"

"Nice for a 'no frills' motel. Do not like that not all doors shut all the way, gaps at top n bottom. Floor was quite damp outside bathroom, and bathroom floor was extremely slick."

"Older property but maintained . Quiet."

"Place is very run down and clearly was just recently reopened. Renovations are currently underway but until then, the place is not great."

"I picked this place without checking the reviews which was a mistake - the many bad reviews seem justified - they gave me two full beds instead of a king bed that I reserved; the door security guard fell to the floor as soon as I opened the door (I put it back on but needs fixing) - room seemed to smell a bit probably from smoking. the soap dispenser was empty so I used body soap from the bathroom. "