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"Overall an OK stay but not worth the price tag. Visited at half term, hotel appeared under prepared. All staff were helpful and polite but clearly under staffed so not necessarily their fault. Room not ready 2 hours after check-in, walkways not maintained, dirty glasses and plates with food on outside a lot of rooms. 1 bath robe in the room for 3 guests, toilet in the room didn't flush and whole bathroom in need of basic repairs. Bar/restaurant stopped taking food orders at 7:20pm in school...

"Staff was super helpful, and it has an all around package"

"Charming National Trust Queen Anne House now hotel. Excellent service, good food and magnificent garden. Rooms pretty decent and deserving of 4 stars. Very pleasant two day stay."

"Hotel is central. Bed is small for two and you hear noise for the other rooms."

"Not great"

"Location"

"Room was big and clean with a lovely bed. Bathroom was ok but looking a bit tired. Parking was easy. Breakfast was great, everything you could want including omlettes. Didnt like the orange juice was more like orange squash. Public areas were modern and clean."

"Simply put, we found it an excellent, convenient and high quality hotel near the centre. We particularly liked that breakfast and internet are included. We cant be bothered with other hotels that charge extra, particularly for useful internet. We will always try this hotel first when visiting York again."

"Unique"

"Great decor in a fantastic location. Front desk is fabulous. Went above and beyond would stay there again for sure."

"Lovely clean room but small at the end of corridor and overlooking station. Parking extortionate however quite good location to town. Used the leisure facilities which were nice and quiet in the morning."

"Great place and host, would highly recommend"

"Room was clean, staff were very friendly and helpful. It’s a pretty good location too, only 10 minute walk to city centre. Check in and checkout was very straightforward and there’s maps available at the front desk of the city centre and surrounding areas, staff at front desk explain very well how to get to places. Would stay again on my next trip to York :)"