โมเทลใน Collinsville

"Absolutly disgusting. I checked in last night and the kid had no idea what was going on. Follow that up with the room was disgusting, I had no towels or toilet paper, and soon after gwtting here there was no body in the office to assist. Long story short I went to the office this morning to get toilet paper and wasnt even asking for a refund just letting the gentleman know my experiance and all he had to say is "just so you know youre not getting a penny back". Worst customer service i ever...

"I checked in late at night. After a 12.5 hour drive from Houston, Tx. Once I checked in I grabbed my bed clothes and went straight to bed. I woke up in the early AM. I was covered In bed bug bites. I messaged Expedia as I went to the front desk. A heavy set lady with white hair was frustrated and giving poor customer service as soon as I mentioned it. Claiming she needed proof and etc. I showed her the bite marks. She claimed I needed to find a bug. I expressed that I saw on the reviews that...

"Its Ok for a short stay, the room was very dated and not the cleanest."

"Very dirty room, very bad location"

"Room not well cleaned, mold and peeling paint, shower was dirty, bad smell in upstairs hallway, rotting food in the mini fridge."

"Mostly occupied by construction staff, smoking in rooms with windows open. Outdoor trash overflowing. Pool too cold to go in. Continental breakfast had expired food items. Staff were great, Mexican restaurant next door good food"

"Bed had bugs and animal feces. Door did not lock, the room reeked of smoke. The floor was dirty and there was cigarette burns in the mattress. No smoke detector "