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"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"Helpful and courteous staff, good breakfasts, clean room. Room and bed quite small."

"Brilliant fridge like AC!!! Reception area v modern and clean. Room good size, modern, clean. very nice Excellent breakfast with exceptional staff both days. Big car park though only 2 x EV chargers, one VERY slow 1st night and didnt work at all 2nd night, so dont reply on these!! "

"Heel vriendelijke ontvangst, keurige kamers, fijne bedden, goede douche. Schoon. De pub om de hoek is gezellig en heeft een fijne bar en goed ontbijt. Echt een heel fijn verblijf gehad! De kamers zijn ook fijn stil! "

"ทำเลที่ตั้งดี ใกล้แหล่งท่องเที่ยว ใกล้ Tube สะอาด"

"Room was great very comfy bed and amenities location, staff and food were great also a great coffee from the bar the only thing that let down the stay was the shower it was very weak and not the best"

"TOP-Service! Die Zimmer scheinen etwas in die Jahre gekommen. Dies ist nicht schlimm und für einen City-Trip sind die Zimmer ausreichend. Man merkt lediglich, dass das Hotel schon ein paar Jahre alt ist. Die Lobby hingegen mach einen super modernen Eindruck, hier scheint man schon mit der Renovierung durch zu sein. Warum meine Bewertung dennoch eine 5 ist hängt am Personal. Hier ist man stets freundlich und hilft dem Kunden. Die Koffer am letzten Tag noch bis abends dort zu lassen war nicht...

"Staff was so helpful. Breakfast buffet was incredible. Beds comfortable. Had two bathrooms in the family room. Five of us stayed in the room comfortably. Location perfect for visiting sites in Westminster by foot and others by train."

"It was all great until my room flooded, and although I was moved rooms and told I was upgraded (no difference in the room other than having a worse view), I wasn’t even provided a discount on my stay for the inconvenience of having to move rooms in the middle of the night. Also had a coworker who go stuck in the elevator. Otherwise- the breakfast buffet was amazing."

"Superb hotel with the most attentive staff. Been a pleasure to stay here on more than one occasion. Great location also."

"Staff was great and room was spacious by London standards What makes it great though is the location. Convenient and walkable to so many sites!"

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Great service at the busy reception and a complementary room upgrade which was a lovely surprise after travelling. Great location and fantastic visit to Chino Latino restaurant."

"I knew my room was going to be small but I was shocked. It’s like a broom cupboard. Avoid if you are claustrophobic, there was barely space to move as a solo traveller. Everything was clean and bar/reception space are nice, but the rooms are shockingly tiny."

"The hotel’s location was excellent, just a 10 minute walk from Waterloo Station, making it incredibly convenient for getting around London and sightseeing. Unfortunately, the breakfast buffet was below expectations, with limited variety and quality compared to other hotels in a similar price range. The room layout was also quite unusual, with the toilet being completely separate from the sink and shower. While this may suit some guests, I found it impractical and less convenient for everyday...

"The doorman is a racist. If you are not caucasian, don’t go. It’s wasting money to be discriminated and ruin your trip. The little miserable old doorman looking just like Harry Potter’s Dobby must be fired."