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"The staff is excellent from the front desk team, to the guys who manage valet to the housekeepers. We were able to check in early, they put our friends right next door even though they had a wedding on property. We asked for more pillows and they arrived in 5 minutes. We needed a microwave and it arrived just as we entered our room. Excellent customer service. Gorgeous property. Big rooms. Lovely beds and linens. Great pillows. Fabulous shower with excellent water pressure and bath products....

"Good"

"We chose The Joule as one of the highlights of our Texas trip, expecting a true five-star family experience. Unfortunately, our stay was disappointing. At check-in, one of our two rooms was still unavailable after 5:00 p.m. (although check-in is guaranteed from 3:00 p.m.), and despite requesting rooms on the same floor as our children, we had to accept rooms on different floors. Our room was also missing bottled water and a coffee machine, which had to be requested. We were also surprised to...

"Rooms and hallways were very clean. Carpeting in the rooms was a little dated, tolerable. Outstanding staff!"

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