Thank you Judith, we appreciate your business. We look forward to future visits when your in Cleveland to visit your friend!

Nate, thank you for your review. Safe travels!

Thank you for providing a review. We hope to host you again for a future visit. Safe travels!!

Steve, we appreciate your review. Our staff strives and prides themselves on giving a clean product. Thank you for noticing! Enjoy your visit!

Katherine, thank you for rating our hotel. We appreciate your business and hope to see you again soon. Safe travels!

Bruce, thank you for your feedback. We hope to see you again. Safe travels!!

Joel, thank you for providing feedback from your recent stays. Yes, by brand standards IHG required hotels to reduce their "carbon footprint" by regulating temperatures that they do not go below a certain temperature or higher than a certain temperature. This is not something we decide at the property level this is something that is required from the brand. We can override this upon request. I do not see anything documented of your discomfort, however, letting someone know could potentially fix the problem. Not too many guests are requesting to lower their air temperatures in the winter, but we all have a preference.

Elizabeth, thank you for rating our hotel. We hope to see you again.

Susan, thank you for rating our hotel. your business is greatly appreciated.

Joli, thank you for taking the time to provide a review on your recent stay. We are doing our very best to accommodate guests the best possible way. Some guests are upset that we took the carpet out. Happy to see you are not one disappointed in that. Safe travels!

Tiffany, thank you for taking time to rate our hotel. We appreciate your business.

Sorry to hear about the troubles during your stay. We do use these surveys as a tool to make things better for the next guest. I am sorry to hear about the pancake machine, unfortunately, it's like ink toner, the machine stops working after making so many pancakes. Our staff relies on the machine to give us the error code. I do apologize, with today's technology you would think there was a better way. We appreciate your business.

Teryl, thank you for rating our hotel.

Latyon, thank you for rating our hotel.

Richard, thank you for rating your stay with us.

Thank you for rating our hotel. Safe travels!

Richard, thank you for rating our hotel. Safe travels!

Richard, thank you for rating our hotel from your recent stay. Please think of us for a future stay.

Kathleen, thank you for your review. We appreciate your business. We hope to see you again. Safe travels!

Thank you, Lisa, your business is appreciated.

Debra, thank you for the review.

Lisa, thank you for rating our hotel.

Michael, thank you for rating our hotel. We hope to see you again.

Layton, thank you!

Slept W - Thank you for your review. As you can imagine smaller cities incur the same costs as the larger hotels in the larger cities so being in a major city doesn't always indicate the cost of a hotel stay. I wish I had better news but the cost of a 99.00 hotel is in our rearview mirror.

Thank you for your review. Everything is new including the floor, excluding the furniture.

Joanne, thank you for rating our hotel. Hope to see you again.

Lonnie, thank you for your review. We are happy you chose to stay with us. We do love the cinnamon rolls! Safe travels!

Jessica, thank you for your feedback. I am sorry about the walls....I was not part of the building process many years ago when the hotel was built, however, I do find that a lot in hotels. I can see we are not much different when it pertains to that, I do apologize.

Eric, thank you for your review. Glad to see you had a nice experience. Please think of us again for future visits to the Cleveland TN area!

Julie, thank you for rating our hotel. We hope to see you again should you be traveling to or thru Cleveland TN. Safe travels.

Thank you for reviewing our hotel. We look forward to seeing you again.

Kate, thank you for rating our hotel, I apologize for the late reply.

Emma, thank you for your review. I am sorry we did not have a carpet in the guest rooms. I believe many hotels are now going with no carpet as they go through renovations.

Thank you for rating our hotel. Your business is appreciated.

Thank you for sharing your experience. Unfortunately, the hotel isn't responsible for any issues Expedia has caused you.

Thank you for you rating our hotel. Hope to have you back for a future stay.

Tamra, thank you for your 5-star review! We hope to see you again! Safe travels!

Rebecca, thank you for your review. Yes, we place the amount of linens in the room bases on what is required by the brand standard regardless of what the amount of guests are in your party as this varies by guest, so to keep it consistent with the staff cleaning your room that is what we place in the room. I do apologize for the inconvenience but we always have extras available to meet the guest needs. We do not keep linens for sofa sleepers in the room for a couple of reasons again, apologize for the inconvenience. Thank you for staying with us.

Edward, thank you for rating our hotel. We hope to see you again. Safe travels!

Train ride, thank you for rating our hotel. Looks like you had an enjoyable stay. We hope to see you again.

Thank you for your review. We will coach our front desk staff to acknowledge you as you approach the desk. I am very sorry about this. We hope to see you again.

Thank you for rating our hotel, please consider us again for any future hotel needs.

Thank you for rating our hotel. We hope to see you again. Safe travels!

Thank you for your feedback. We hope to see you back again.

Thank you for rating our hotel.

Thank you for your review. Sorry to hear about the hair on the floor. Yes, all room floors have been changed out to the LVT flooring. Safe travels.

Charles, thank you for rating our hotel. Safe travels!

Sarah, thank you for your review, it is greatly appreciated. We hope to see you again and had a great trip home. Be well.

William, appreciate you giving a shout out to Leyna. We appreciate her hard work and dedication. Be well!