"First of all, after a 5 1/2 hour drive, I had to wait 20 minutes to check in, because no one was at the desk. Then walks in Keith with his Chipotle bag, asking how may I help you? I replied, I need to check in. He gives me my key cards and I leave to spend time with my family. Later that night, around 9, I come back to my room. I take a shower and I'm getting ready for bed. As I pull my covers back, my sheets have hair in the bed and they appear to be dirty. I call the front desk immediately, and Keith says come down and I'll put you in another room. I gather my things and head downstairs within 10 minutes. When I get to the front desk, Keith says I don't have a room to put you in. I said are you serious? Why would you have me to come down here then? He replied, yeah, unsympathetic, I just sold the last one. I said, what am I supposed to do now? He replied, I can give you some sheets and you can change them yourself, in a smart tone with an attitude. I said, really? I paid $200 a night to change sheets on a bed? He replied, well housekeeping isn't here. He started mumbling under his breath, and stated that he'll go change them himself. He walked off from the desk, and came back approximately 10 minutes later and stated that he spoke with manager, and he wasn't authorized to change the sheets. I told him he was very rude and his customer service was horrible. He said, "Yeah, I know!" Horrible experience!!"
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