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"We have stayed his multiple times and when I am in Morristown I automatically check if this hotel has openings for the dates I will travel. Very welcoming, accommodating, and always with a smile. Housekeeping exhibits professionalism and a true desire to make sure the guests have what they need. They are not intrusive at all. Great breakfast as usual. Love those little blueberry lemon scones. I look forward to those every visit. Great job everyone!"

"The breakfast area was small but the food was ok ... no fruit or yogurt. The ceiling was peeling above the couch, the tub faucet was dripping and there seemed to be something black or mold-like in the sink."

"Hallways smells like cigarettes. My None smoking room had cigarette burns in the bed spreads. Carpet was really nasty. I feel like Hotels.com change the Hotel somewhere during the checkout process. I was looking at a different place all through the process. When I looked at the Itinerary the Day Of. It was too late to cancel. I'm done with you."

"Horrible Stay – Poor Cleanliness and Room Maintenance We booked a room at Best Western for September 24–25, 2026, and unfortunately, our experience was extremely disappointing. The room was in unacceptable condition, and the cleanliness and maintenance were far below what we expected for the price we paid. The room had spiders and spider webs in multiple areas, making it very uncomfortable to stay in. The carpet was torn and visibly worn out, and the overall condition of the room raised...

"We needed a late checkout, and the attendant at the desk was able to accommodate as quickly. Thank you."

"Staff wasn’t very Friendly plus they put us way out back otherwise it was fine"

"holes kicked in walls. outlet covers missing. dirty bedding. missing light bulbs."

"Refrigerator wasn’t working, lamp beside of bed had a short, possibly mold on east wall and ceiling due to water leak from gutter."

"Very comfortable"

"none"