Dear Frank, Thank you for choosing us. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Brett, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your visit. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the area.Sincerely,Hotel Management

Dear Monique, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning that your overall stay was pleasant and that you liked our comfortable rooms. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Jakhongirmirzo, Thank you for sharing your feedback about your recent stay. It's disheartening to hear about the issues with our staff's behavior and the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Thank you for your wonderful review. We look forward to seeing you again in the near future!

Dear Rowan, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, except for a few issues. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Thank you for your feedback. I'm happy to hear that you enjoyed your stay with us and we look forward to having you stay again as a guest in our hotel. Remember we have full kitchens as well as a complimentary grab and go breakfast daily!

Thank you for your feedback. We do hope that you give us another chance. Management has changed and many changes are taking place at the moment. Our lobby does close at 11 pm also. Please feel free to reach out to management at your earliest convenience and I look forward to hearing from you. Don't forget we offer a free grab and go breakfast daily at no cost to you during your stay.

Thank you for your feedback. Please feel free to reach out to management for any concerns you may have had during your stay with us. I look forward to hearing from you!

Dear Jewel, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Scott, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression on your next visit.Sincerely,Hotel Management

Dear Carl, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear NITHYA, Thank you for reviewing your recent experience. We sincerely apologize for your disappointment with the reservation and the inconvenience caused. Please know that refunds can take your bank a few business days to process. However, please feel free to reach out to our hotel directly if this is not the case. We hope to have another opportunity to give you the exceptional stay you should have received on this visit. Sincerely,Hotel Management

Dear Donna, Thank you for choosing Extended Stay America. We understand our guests have multiple hotel choices, so we aim to provide clean, comfortable suites at an affordable price so our guests will want to return, and we are glad we hit our mark. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Dan, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff, Shaquita. The entire team will be pleased to know that our guests notice and appreciate their efforts. Please stay with us again the next time you visit the city. Sincerely,Hotel Management

Dear Matthew, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear V, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Karen, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your comments are being reviewed with the team member to see what went wrong. Although we want our guests to see our dedication in everything we do; but, we regret not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Pradeep, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Roberta, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Camille, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your parking area perfect for your needs, and the staff friendly and professional. We look forward to seeing you again in the future! Sincerely, Hotel Management

Nicole, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Kelvin, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.   Sincerely, Hotel Management

Thank you. We are glad you enjoyed your stay with us.

Kim, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management

Aaron, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management