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"Horrible from the customer service side guest services is horrendous not helpful at all will not recommend"

"After reserving a room here for a conference, I had read some recent reviews that were critical of this place, so I honestly didn't know what to expect. But those reviews were NOT my experience. I had a pleasant experience here. My room was very spacious and clean. The staff was very nice and accommodating. The lobby is HUGE and very beautiful. I did have one negative with some miscommunication with the pool being unlocked and it actually NOT being unlocked, even after telling the front...

"Muy bueno"

"H"

"The check in process took forever as there was no one at the front desk. The staff was just there to do the job, nothing more. The location of the property was very good. "

"It was easy to check in and the employee was very nice. The location is a little intimidating at night time but overall the hotel was very nice. The room wasn't the cleanest and it could have been updated. The bathroom door wouldn't close/lock. Overall I was satisfied with the room and staff. The breakfast was cereal, bagels and waffles. I would stay here again if I needed too."

"This is a very clean and nice hotel. It feels brand new and the staff was incredibly friendly and polite. My only complaint was the noise. It seems like when building this hotel, they really cheaped out on soundproofing. It’s right next to the interstate which was loud inside the room, Also, you could hear every footstep in the room above us, and they apparently had young kids who were running around all until almost midnight. And I mean you could really hear them. On the second night we stayed,...

"Friendly staff, convenient, housekeeping staff availability, comfortable."

"The water was cold I couldn’t take a shower "

"Greetings"

"I stayed here for 2 weeks and think this would be my go-to hotel anytime I come back to Chicago to see friends and family in the future. The room was clean, which is the most important thing to me. There was more lighting in the room than most of the hotels I've stayed at, which I liked. On weekdays it was so quiet and peaceful. On weekends, there were loads of children making a non-stop ruckus using the halls as a playground but never after 10 PM. But the weekdays were very serene. It's next...

"This resort was just ok imo. Pretty old and dated. Not the worst place I’ve been but needs work. Carpet old , old scratched up furnishings in the rooms. ATP no hotel should have a tub only glassed in showers. Didn’t use the amenities like the bowling alley as it was closed when we arrived. This place is def for golfers. Asked for a room w a view of the GC and what I got was a view of a parking lot and trees blocked the view of the course. Although Itasca itself didn’t have much to offer it is...

"Close to the ORD airport, good place for a cheap options to spend the night before or after traveling."

"Clean and "

"The entire hotel smelled amazing, clean but also a nice scent. Also it's been nicely updated, lobby and room. The breakfast was great. Hot or cold, good variety. "

"We stay here often. Always clean and staff friendly. I like that you get fresh towels each day and your room is straightened up by housekeeping. The breakfast is. The same as other hotels. They have waffles biscuits with gravy and a variety of cereals. Yogurt and raisin toast is my usual. Coffee and juice available"

"Expedía is not the greatest when come to customer service"

"Breakfast was good and there were many options. The rooms were extremely clean. Right when we walked inside the hotel it smelled clean. Bathroom has everything you need and the beds are huge. I totally recommend."

"Our room was extremely clean and was very comfortable! The bed was great and amenities were wonderful! The entire staff at checkin and breakfast were so friendly and helpful! We couldn’t have asked for a better breakfast-probably the best we’ve had in a hotel! It was in a very convenient location too!"