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"None of the staff was very helpful. Continental breakfast was an absolute joke, coffee was so weak you weren’t positive it was even coffee and no choices for something to eat except a sticky doughnut in cellophane. Our room key needed reset several times and the last night it stopped working and they weren’t able to give us access to our room"

"Clean room convenient location"

"Great location for travelers. Spacious common area and nice rooms."

"As always, a great stay!"

"For the price, this motel was outstanding. Actually, I've stayed in much more expensive motels that were not nearly as good as this! My compliments to the entire staff and management team for a job well done."

"Room was clean"

"Had a wonderful day at Tru by Hilton, beautiful, new hotel, everything was clean and the staff was friendly and professional. I would most definitely stay again. Thank you for the great accommodations. I would highly recommend this place!"

"The room was OK. I thought the bed was uncomfortable breakfast. OK nothing special and parking was good."

"The staff here are always so friendly and helpful. It’s always my go to place to stay when I’m staying in Berkeley Springs."

"There was only 2 towels in our room and I asked for more at the desk. They said it would be $10 for each extra towel."

"Done"

"Hotel was nice and clean with comfortable beds. My kids loved the outdoor pool which was perfect for them being 3-4 feet deep. Great variety in the free breakfast as well."

"Hotel and room were clean and quiet. The pool was well maintained and very clean and refreshing. I also liked that they had pool towels available to use. Would definitely stay again."

"The room was supposed to have a walk in shower which it showed on website but did not have one my.mom is handicapped and falls easy but they could not give us a room with walk in shower. Every time we needed clean towels we had to ask for them. No where to put your clothes only 2 small drawers We were there for a week and had to live out of our suitcase.we were very disappointed ."

"Excellent air conditioning, good parking, friendly staff"

"The staff was exceptional! They were all very nice and helpful. It didn't have a pool but we knew that when we booked it. The breakfast was alright. It's a little thing but the "do not disturb" signs would not stay on the door handle. They fell off every time you left or entered the room. Be aware that the rooms don't have a microwave, unless you ask for one. All in all it was a very nice stay. The rooms and grounds were very well kept too. We'd be back for the staff alone! Great stay."

"Breakfast was tasty, but lacked quantities of food items. They couldn’t keep up with food for the amount of guests that were down there"

"No hot water! Room smelled musty/moldy, husband says I coughed all night in my sleep. Bed was hard as a rock & stained. Cheap stay but never again…"

"I was charged multiple times on my credit card would not do anything to resolve it."