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"Always fantastic!"

"Hotel was great. Staff was amazing. Highly recommend"

"Amazing service"

"The location is great (two blocks from Penn Station) and in the heart of mid-town. TONS of places to go and things to do. My ONLY "wish" is if the room had a microwave."

"Loved the MADE hotel. A gem in the heart of midtown Manhattan. Great customer service and even had our complimentary bottle of wine icing and chilled in our room waiting for us."

"The Maritime theme was apparent and comforting with staff who seemed genuinely interested in helping to make me comfortable. It was close to the venue I attended, so I was able to walk everywhere I needed to be. Thank you"

"Great staff. Very helpful and personable."

"We had a great stay overall. The property is beautiful and modern. The staff was friendly, the food was fantastic, and the location was perfect—close to everything we wanted to do. Lots of food choices on 9th Ave, Times Square is only 7 minutes away walking, the subway stops are only a block away, and Madison Square Garden is only two blocks. Location, Location! The only area that needs improvement is housekeeping. Throughout our stay, something seemed to be overlooked almost every day: small...

"Great, clean room. Small hotel. But great location"

"Convenient boutique hotel, Restaurant/lounge were closed for renovation so cannot comment."

"This place has NO AC!!! Their AC condenser unit has been out for likely months, the hotel management knows about it, but they proceed to book rooms at full rates and not tell customers. Then when customers complain the staff acts dumb like they didn’t know anything. The staff finally admitted to me that a condenser unit has been on order from Japan, and this is a widespread issue with many rooms. Come to Aloft if you want to pay full price with NO AC!!"

"Everything was really convenient."

"Denise was AMAZING!! She made check in a seamless process."

"The service was mixed depending upon where you were in the hotel. We received bottles of Saratoga upon arrival, and prompt bag storage. And, waitstaff in the outdoor dining area gave us water even though we didn't order anything. However, waitstaff at the pool was slow delivering drinks. The property was beautiful and stylish, and I appreciated that the outdoor dining area had multiple TV screens for World Cup viewing. And, our room had a Juliet balcony with skyline views. However, the...