Search Hotels Near Château des Charmes, Niagara-on-the-Lake

"Small pool was disappointing without a hot tub. Seasonal pool was empty."

"We’ve stayed at quite a few hotels along the Niagara strip over the years, including some of the more well-known “nicer” ones, and I can honestly say this was the cleanest by far. Cleanliness is a big deal for me, and at other hotels we’ve had experiences where the sheets didn’t even feel properly cleaned. That was absolutely not the case here. The room was genuinely clean, fresh, and well maintained. Whatever standards they’re following, I really hope they keep it up—especially during the busy summer season. Check-in was also a great experience. The front desk staff were kind, patient, and got us settled in quickly, which made a big difference after a long day. Overall, this has easily been our best stay in Niagara Falls. We’ll definitely be coming back."

"I would offer free water at the breakfast buffet"

"Loved the room and full kitchen inside"

"Best hotel there is!"

"Parking was offsite and open lot (need to take shuttle to/from)and we asked about security of our vehicle so far from the hotel, didnt seem like a good decision to leave our car safely there. Also wanted to use the pool. Yes, the hotel was booked. However some guests were extremely boisterous, rowdy, jumping, body diving in the pool and splashing other guests. Swimmers as a group deliberately taking over the pool, you cant swim or even get some space. Hot tub overflowing no room, the attendant did nothing to mitigate, young person, language was an issue when we asked. We did call to report at front desk, they advised they would tell the manager. Elevator to pool levels out of service, hard to take stairs that are wet and slippery. Nothing not even at checkout was even told to us as a courtesy. Would have appreciated a gesture and acknowledgement of our issue at best. Not a nice way to spend an anniversary. Late night noise and hallway light visible and heard through our door. Overall it was not as we had expected from a Hilton hotel."

"Very good breakfast"

"Everything was Good and we are happy with service and property staff was so helpful"

"Got a delicious breakfast from the host and there’s chickens! Also their dog, Kingsley, was the cutest. One of the best B&B we’ve stayed at in NOTL. Also close to a lot of wineries."