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"I have stayed many times. Room was clean. Staff very friendly and always a comfortable stay"

"We had booked a basic room as only there for 1 night but told on arrival there was no lift in that part of the building so we had to pay to upgrade so my husband could access a room. The room was dusty. The bed was ok but we've had better and the shower was over the bath which again made it very difficult for my husband. Definitely wouldn't use this hotel aga.i"

"Great stay, clean room and wonderful staff."

"Room was lovely and clean but just too dark, there are only lamps, asked for another lamp but didn’t make much difference. Staff really pleasant and helpful. Can’t fault anything else only dark room. "

"Amazing hydrotherapy pool. Steam room nice sauna sadly closed for maintenance. Room perfect for Heathrow hotel. Very clean big bed spacious. Breakfast excellent, evening meal in hotel also very good - not cheap but fair price was good. Easy transfer on “hoppa” bus to terminal 5 (NB this hotel is 10 minutes from terminal it is NOT on site terminal hotel which we found misleading) Only gripe was only had alcoholic drinks available in executive lounge between 5-7pm. Ideal stay for lunchtime...

"Breakfast is included, great, but need improvement. "

"Great place to stay. Quiet and very friendly staff "

"Breakfast was fresh , room cleaned and workers very nice and polite . "

"Clean room and good breakfast options. Parking and a spot to offload were very problematic. If you know your way around or take a taxi it is fine, but do not book if you are coming to England from overseas with a car or unfamiliar with the workings of inner towns.It is on a busy street so somewhat loud at night."

"Room neglected duvets need renewing as very old and no warmth to them at all "

"Great stay"

"Very good hotel"

"Not the friendliest of welcomes. A meeting cancellation meant I arrived early but I wasn't allowed to check in. The staff I encountered throughout my stay were distant and aloof. Signage around the sprawling site was poor so I ended up wandering around to find various amenities. For the positives, the room was clean and the breakfast was good quality "

"Staff great, comfortable beds and clean room. Rooms are small with somewhat limited space for a multiday storage, but the Holiday Inn remains good value for Fleet, especially with its good breakfast included. "

"The room temperature was perfect as were the staff."

"Looking shabby, needing an update!"

"All pleasant"