The staff was really attentive and accommodating but the maintenance on the rooms and building itself were not great. Outdoor doors did not fully lock and room was not very clean.
The manager of this hotel was amazing to me upon my arrival. She is always on the move checking on hotel and making sure all is well which is not an easy job.
I want to thank everyone at Uptown Suites but especially the manager for such a a nice stay . I will be back
Location is convenient to gas, mall, restaurant & hotels. You get what you pay for.
Advertising is misleading. Gallery shows rooms come with kitchen cookware. They don't.
Ran out of toilet paper & stopped by the desk 3 different times & spoke to 3 different associates to only found out housekeeping is designated on a different day per floor.
The 3rd floor is cleaned on Wednesday & I ran out of toilet paper on Sunday. I was advised to buy my own toilet paper until its provided on the complimentary cleaning day
Not a very hospitable or transparent staff. After I finished my prepaid week I checked into the hotel behind it for 4 weeks with better service, cookware & TWO rolls of toilet paper in my room
This property is in a suburb of Charlotte. Everything you could want in regard to retail, recreation, dining and socialization is within a reasonable drive. Despite a small hiccup at check-in I would consider staying here again.
All went well. Water's very slow draining out of the sink and there wasn't an iron for ironing. They accommodated this one later on the next day. CBS I.
Hotel isn’t the worst I’ve stayed in but the AC didn’t work in our room and when we called to let them know they didn’t care, didn’t try moving us to another room or anything. So our room all night was hot and had no air movement. Personally will not stay here again.