Dear Graham, Thank you so much for sharing your feedback. We are looking forward for your next stay.

Thank you.

Dear Ariana, Thank you so much for sharing your experience. We are looking forward for your next visit.

Dear Andrew, Thank you for taking the time out of your day to share with us your great feedback! We hope to serve you again in the future!

Dear Linda, Thank you for sharing your feedback. Should there be anything we can do to make things right for you, please do not hesitate to reach us. We are looking forward for your next visit. Yours in hospitality, Melissa

Dear Jacqueline, First of all, I would like to say I'm very sorry to hear about the experience you had in our property. Thank you so much for your honest review and feedback. I would also like to thank you for bringing this to our attention right away and we will immediately take action by sharing this to our entire team in order for us to continue and enhance guest experience and satisfaction moving forward. Our goal here is to serve you the highest level of hospitality and we sincerely hope to gain your confidence back again despite this situation. Should there be something else we can do to make things right for you, please do not hesitate to contact us right away.

Dear Winifred,Thank you for sharing your honest feedback.We are truly sorry to hear one of our team members did not get your consent before signing you up for the Marriott Bonvoy Loyalty Program. This experience you described is not consistent with the transparent and fair practice we aim to deliver, we understand how frustrating it must be for you. We want to assure you that we are internally investigating this concern, once we have all the details, we will take swift action to make sure this was a one-time occurrence. Your experience matters to us, and we appreciate your understanding as we work to resolve and isolate this issue. We apologize for the hot tub dissatisfaction and any inconvenience caused by our parking fees, while the parking fee is not uncommon among hotels, we work to keep them among the lowest for heated and monitored facilities. This minimal fee equally assists in offsetting the growing cost of maintaining the parking facility. Once again, we are very sorry for not meeting your expectations and really hope you give us the opportunity to serve you again.

Dear Joost,Thank you very much for taking the time to share with us your wonderful feedback! Serving you was such a pleasure and we look forward to see you again on your next visit on this part of town.Yours in hospitality,John Jao - Rooms Operations Supervisor

Dear Jams,Thank you very much for taking the time out of your day to share with us your wonderful review! I will share this to our team and I am certain that everyone will be eager to hear this!We look forward to serve you again!Yours truly,John Jao - Rooms Operations Supervisor

Dear Shane,Thank you for sharing with us your honest review and we are so sorry to hear about the experience that you had about our pillows. I will make sure this gets addressed right away to our senior leadership team in order for this not to happen again to any of our guests in the future. Should there be anything else I can do to make things right for you, please do not hesitate to contact me directly and we hope you will give us another opportunity to serve you again.Yours in hospitality,John Jao - Rooms Operations Supervisor

Dear Jamie,Thank you for giving us the opportunity to serve you and it was such an honor to see your review!We look forward to see you soon on your next visit!Yours truly,John Jao - Rooms Operation Supervisor

Thank you for the good rating. We hope to see you again!Best regards,Guest Service Associate

Dear Maria-Teresa,Thank you for taking the time out of your day to share with us your wonderful review and for also giving us the opportunity to serve you!Yours truly,John Jao - Guest Service Supervisor

Hello Lucille,I just want to sincerely apologize for the inconvenienced you've experienced during your stay. I will certainly address this right away to our housekeeping team so that moving forward none of our guest will have the same issue. Despite the inconvenience you had, we still hope to gain your business back moving forward. Before booking, please inquire about our rooms facing the parking lot as all of our two bedrooms are facing the mountain/ street view. Thank You so much for your time to give us your feedback and I wish you and the family a wonderful day.Yours truly, Melissa

Dear Wes, Your feedback is essential in helping us understand the concerns of our guests, and I appreciate you bringing this matter to our attention.Regarding the parking charge, I understand that this may have been unexpected. The fee for parking helps us offset the cost of maintenance for our parking area, ensuring that it remains safe and well-maintained for our guests' use. We hope to serve you again on your next visit on this part of town!Yours truly, Melissa

Dear Stu, We are sincerely sorry to hear about the experience that you had in your stay with us. In regards to Tv and pull out bed we have shared it to assigned department to fixed the issue. Despite the inconvenience you had, we still hope to gain your business back moving forward. Should there be something else we can do to make things right for you, please do not hesitate to contact us right away. Yours sincerely and with hospitality,Melissa

Dear Jill,I would like to thank you for sharing with us your wonderful and genuinely sincere review! Our team and I are very happy & excited to hear that you and your mother had a wonderful time! Our only goal here is to deliver the highest level of hospitality and we're very glad to hear this coming from a valued guest like you! We also want to thank you for allowing and giving us the opportunity to serve you and we look forward to see you again in the future!Yours in hospitality,John Jao- Guest Service Supervisor

Dear Patrick,Thank you so much for sharing with us your amazing review! We hope to serve you again in the future!Yours truly,John Jao - Guest Service Supervisor

Dear Hythum,Thank you for taking the time out of your day to share with us your honest review and also for giving us the opportunity to serve you. We hope to serve you again on your next visit on this part of town!Yours truly,John Jao- Guest Service Supervisor

Dear Craig,Thank you so much for your honest and wonderful review! We hope to serve you again in the future!All the best,John Jao - Guest Service Supervisor

Dear Brian,Thank you for taking the time out of your day to share with us your review! Should there be anything we can do to make things right for you, please do not hesitate to contact me directly. Yours truly,John Jao- Guest Service Supervisor

Dear Yong Seok,Thank you so much for sharing with us your wonderful feedback and also giving us the opportunity to serve you!We look forward to see you again!Yours truly,John Jao- Guest Service Supervisor

Dear Rachelle,First of all, I would like to say I'm very sorry to hear about the experience you had in our property. Thank you so much for your honest review and feedback. I would also like to thank you for bringing this to our attention right away and we will immediately take action by sharing this to our entire team in order for us to continue and enhance guest experience and satisfaction moving forward. Our goal here is to serve you the highest level of hospitality and we sincerely hope to gain your confidence back again despite this situation. Should there be something else we can do to make things right for you, please do not hesitate to contact me right away.Yours sincerely and with hospitality,John Jao- Guest Service Supervisor

Dear Kade,We are sincerely sorry to hear about the experience that you had in your stay with us. Should there be anything we can do to address our team immediately, please do not hesitate to let me know right away. We hope to gain your confidence back once again and should there be anything else we can do to make things right for you, please contact me directly.Yours truly,John Jao- Guest Service Supervisor

Hello,Thank you so much for taking the time to share with us your honest and wonderful feedback especially on the drain situation. We've reported this right away to our maintenance and housekeeping team to make sure where the issue originated and to make sure that this will not happen again to any of our guests. We sincerely value your experience and we hope to gain your confidence back again in the future. Should there be anything else we can do to make things right for you, please do not hesitate to contact me directly.Yours truly,John- Guest Service Supervisor

Dear Elpidio,Thank you very much for allowing us to serve you and also for taking the time to share with us your great review!We wish you a pleasant week and looking forward to see you again!Yours in hospitality,John- Guest Service Supervisor

Dear Diane,Thank you for taking the time to share with us your wonderful review! Our front office team is very eager to hear your kind words and it's our pleasure to serve you!Yours in hospitality,John- Guest Service Supervisor

Dear Sonia Mastro,Thank you for taking the time to share with us your honest review and for giving us the opportunity to serve you! We look forward to see you again on your next visit!Yours truly,John- Guest Service Supervisor

Dear Dahlia,Thank you for taking the time to share with us your amazing review and for allowing us to serve you!We look forward to see you again!John- Guest Service Supervisor

Dear Shauna,Thank you very much for the amazing review! We're so happy to hear that you enjoyed your stay and experience! We also would like to thank you for giving us the opportunity to serve you!We look forward to see you again!Yours truly,John- Guest Service Supervisor

Dear Shirley,It is truly an honor to serve you and we would like to thank you for the wonderful review! We look forward to serve you again!Yours in hospitality,John- Guest Service Supervisor

Dear Chidimma,Thank you for taking the time to share your wonderful review! We look forward to serve you again!Yours truly,John - Guest Service Supervisor

Dear Heather,Thank you so much for taking the time to share with us your honest review! We shall communicate this right away to our management team in order to have better accessibility with luggage carts to our guest. Despite this, we hope to serve you again in the future!Yours in hospitality,John- Guest Service Supervisor

Hello Janice,Thank you so much for taking the time of your day to share with us your wonderful review! We also would like to thank you for giving us the opportunity to serve you! We look forward to see you again!Yours in hospitality,John- Guest Service Supervisor

Hello Luc,Thank you so much for sharing with us your feedback. We're very sorry to hear about the experience you had about the room assignment and amenities. It is the only way we can improve moving forward. Despite the situation, we still hope to gain back your trust and confidence with us again. Should there be anything we can do to make things right for you, please do not hesitate to contact me directly.Yours in hospitality,John- Guest Service Supervisor

Hello Henderson,Thank yo for sharing your wonderful feedback! We look forward to see you next time!John

Dear Lotenna,Thank you for sharing with us your wonderful review! We wish to serve you once again in the future! Yours truly,John

Hello Annamarie,Thank you for sharing with us your wonderful feedback! We look forward to see you again on your next stay!Yours truly,John

Dear Derek,We're so sorry to hear about the experience you had in your stay. Should you have further feedbacks, please do not hesitate to let us know again. Despite this, we hope you'll give us another chance to serve you better.Yours sincerely,John

Dear Riccardo,Thank You so much for taking the time to share with us your wonderful feedback and also for allowing us to serve you! We look forward to see you again on your next visit!Yours in hospitality,John

Hello Carri-anne,Thank You for your amazing feedback and thank you for allowing us to serve you the highest level of hospitality! We look forward to see you again next time!Yours truly,John

Hello Francis,Thank You for taking the time to share us your wonderful review!Yours in hospitality,John

Dear Hannah J,Thank You very much for your time to share with us your wonderful review! We look forward to see you again on your next visit!Yours in hospitality,John

Hello Shane and Nikki Nightingale,I just want to sincerely apologize for the experience you had with us! I will certainly address this right away to our housekeeping team so that moving forward none of our guest will have the same issue. Despite the inconvenience you had, we still hope to gain your business back moving forward. Before booking, please inquire about our rooms facing the parking lot as all of our two bedrooms are facing the mountain/ street view.Thank You so much for your time to give us your feedback and I wish you and the family a wonderful day. Yours in hospitality,John

Hello Matthew,Thank You for taking the time to give us a wonderful review! We look forward to see you again on your next visit!Yours in hospitality,John

Dear Patrick,Thank You very much for your time to give us a wonderful review! We look forward to see you again next time!Yours in hospitality,John

Hello Anthony, thank you for your time to give us a wonderful feedback! Yours in hospitality, John

Hello Wojciech,Thank You for taking the time to give us a wonderful feedback! We look forward to see you again in the future!Yours truly, John