2/10 แย่มาก
Robert
4 มี.ค. 2024
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
The property itself is really nice but unfortunately, the staff were beyond incompetent which ruined my entire stay.
I had booked two nights (paid in advance), but due to Visa complications I had to delay my stay. I emailed the hotel and they confirmed my reservation had been changed.
Upon checkout, they attempted to charge me one night's penalty stating that it was a condition of my reservation being changed in the first place. This is not at all what was agreed upon.
3 different people harassed me at reception and they continued to call my room past midnight on my final stay.
It is quite shocking that a hotel of that quality hires people who are this incompetent and unethical. I certainly would not stay there again. There is no value in what you pay by any standard and I have been to 108 countries and travel 6 months per yer.
A completely terrible experience.
Robert
เข้าพัก 1 คืน, มีนาคม 2024