2/10 แย่มาก
chetan
เดินทางกับครอบครัวและเด็กเล็ก
31 มี.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Dear Expedia Group Customer Support,
I am writing in response to your recent message regarding my complaint. I must strongly disagree with the conclusion provided.
While it is true that the front desk offered an alternative room, the replacement room was in significantly worse condition than the original. Due to the lack of any acceptable alternatives and the unavailability of other hotels at that time, we had no choice but to remain in the same property despite the unacceptable conditions.
The cleanliness and overall hygiene of both rooms were far below acceptable standards. This was not a minor inconvenience—it directly impacted our comfort, health, and overall travel experience. We have clear photographic evidence documenting the poor and unsanitary conditions, which we are prepared to provide upon request.
It is also important to note that declining a worse room should not invalidate our complaint. The core issue remains unresolved: the hotel failed to provide a clean, safe, and habitable environment as expected and advertised.
Given these circumstances, I am formally requesting a full or partial refund for this stay. The service received did not meet basic hospitality standards, and it is only fair that appropriate compensation is provided.
Please review this matter again seriously. I expect a prompt and fair resolution. If needed, I am willing to escalate this issue further.
Thank you for your attention to this matter. I look forward to your response.
Kind regar
chetan
เข้าพัก 3 คืน, มีนาคม 2026
