Microwave was not working, remote to the TV was also not working. Bathroom had hair on the floors still and general room was not clean.
Staff was attentive but did not resolve most issues.
Amanda
เข้าพัก 2 คืน, ธันวาคม 2024
4/10 แย่
Derek
เดินทางกับครอบครัว
25 ก.ย. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Cheap, not cheerful. Mouldy aircons, musty smelling rooms, plenty of rust, cigarette stink all over the hotel and general disrepair. Saw punches thrown in a nearby fish and chip shop and could hear arguments and shouting at night, both in the hotel and street. Kids didn’t feel safe. Dishes weren’t clean on arrival but you’re expected to clean them yourself. 2 glasses for a family of four, and two beds when 3 were booked. Pool area needs a clean up. Car park holds about 10 cars for 20 or so units, so parking is often on street.
But, good price.
There was only 1 staff at reception on 1 day. There wasn't staff any other time. Being in the hospitality industry, there should be staff to welcome the guests, and be there to provide information and assistance.
Lidia
เข้าพัก 4 คืน, กันยายน 2024
4/10 แย่
Rhiannon, Earlville
9 ก.ย. 2024
ไม่ชื่นชอบ: ความสะอาด
The room was set out well for one’s needs. However it is in need of repair. Chips and marks and rust on the furniture. I understand it was cheap because of the condition there were cockroaches that came out during the night under the beds. I was planning on cooking the next day but I ended up canceling as I would not cook in a place like that.
The balcony door didn’t close properly.
There was a person outside whailing late at night which was a bit scary but the area is known for that.
I was grateful that I was given a refund went somewhere else the next day.
very comfortable and clean. Pool and BBQ Area was great. Kitchen facilities minimal but enough. Staff friendly and very helpful. Towels for pool use provided.
Mrs.Jean
เข้าพัก 5 คืน, กันยายน 2019
2/10 แย่มาก
TravelExpert, Brisbane
เดินทางกับครอบครัวและเด็กเล็ก
23 ธ.ค. 2018
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
A few run down units in an apartment block owned by various people managed by a grumpy couple who seem to be perennially unhappy to have you staying there. They will nickel and dime on practically all your needs and generally the less you interact with them despite their insistent, pushy sales tactics to buy tours from them at inflated prices, the more enjoyable your stay.Based on detailed ratings below, I give it 2/10 in overall ratings
Beds : Had a queen and a double in the room. The Queen mattress felt uncomfortable and when i mentioned it to the male manager, he practically shooed me away saying "I do not swap out beds, i cant keep everyone happy" just minutes after paying in advance $600 for a 5 night stay.After a call from expedia, the lady manager came over with one of those egg carton foam toppers and gave us a long speech on how much it cost them buying what is normally in every good hotel cupboard
Amenities/ room supplies: We were a family of 2 adults and a child paying 'extra person fee' of $50 for the child and all we got was 5 sticks of sugar,2 soap slivers,1shampoo,1 conditioner and 4 instant cofees.,we thought it will be refilled as part of room service but all the room got as part of 'service' is a swap of 3 towels with none of the other consumables refilled. On asking for sugar, i was offered a container of sugar the manager 'scavenged' from previous checkouts.Beyond abysmal service.