Buxton Memorial Fountain

I have stayed at Riu hotels in Cancun, Madrid, New York, and now London. Unfortunately, London has been the worst of all. We were given 3 towels for 4 people (one towel even had a hole in it), and seemed like they pulled pillows out of king bed to put on sofa sleeper, because we each got 1 flimsy pillow. The tissue holder was empty, and the view was into another buildings wall/ trash bins. We asked to be changed rooms and offered to pay for an upgrade to a room with a better view, but were told none were available until the next day. The only good thing I would say about this hotel was the breakfast was good and breakfast staff was friendly, unlike the lobby check in staff. There’s so many other nice hotels in the area- do that instead. We won’t stay again.

the room bad condition

Great staff and atmosphere. Perfect London location and would highly recommend.