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"Friendly staff and better hospitality"

"We had a very pleasant stay at this historical hotel."

"Great location, clean rooms, well-maintained premises. Most importantly, observant and proactive staff. From front desk to security staff, everyone we met was friendly and helpful. Highly recommend!"

"Our arrival was good given top floor level 8 so fair to good views of the sea ( paid for extra when booking the ticket price) The hotel is ‘mature’ lets say. Seasoned not old.. it requires some updating but not to lose its heritage feel. Rooms smaller than expected but has most modern features you need. Perhaps a duplicate of usb or c-2-c ports beside both sides of the bed would be useful for couples having similar technology that requires charging! Food was good - we chose b&b as local food is great, fresh & cheap too so saved lots of ringgits! All staff pleasant friendly & professional and happy to help. Pool is small and family friendly no shouty children thank goodness but small families enjoying the precious quality time spent together in sunshine & luxury. Grab taxis were a blessing and cheap enough to get you where you need to be so used them daily. Recommend using @GetYourGuide tour with G-Shen for the Penang Hill tour - worth every penny & learned so much from him! We stayed 8 days and loved everyday even the exhilarating lightning storms across the sea in front of our balcony! They were alternating evenings after sunset in April. Shangri la hotels are good.. would like to experience all their hotels around the world eventually! *if they’re reading!!😀"

"Spacious rooms, excellent location and functionality.. Nothing spectacular, but everything avaliable and walking distance for everything. Grab to everywhere is less than 10 minutes. Highly recommended if you want to be in Georgetown "

"Perfection at every level. Only one suggestion, the room door should be soundproof to complete the pferection."

"Clean rooms, supportive staff, good breakfast choices, and good wifi through out. "