Don’t ever stay here! Property owners at this hotel will not allow you to check in late without having your credit card run for incidentals in person. Trying to contact them they repeatedly hung up on me and dismissed my calls. Simply the worst hotel in Western New York.
This property is very horribly taken care of, very dirty and run down wasn’t able to stay one night because it was too bad they need to do better. There was people hanging out around the property it felt like it was a shelter
Photos in Expedia profile look better that reality, not very well kept and maintained. Staff may try but it's noticeable there is no plan ongoing to improve the place or its conditions. We arrived here because another property oversold and had to pick a place quick. look great on the screen, but not well convinced after we arrived. Location is very convenient but not too convinced on the infrastructure. Maybe some love, cleaning and dutiful diligence could improve things in general. I would not complain if the property wouldn't have looked so well in the pictures, or if they fix things inside the rooms, do some cleaning around and care for the cow, not just milk it.
Staff are rude. Have spent a lot of money with them to book for my area techs working. And they were extremely rude and didn't make it easy to check in. Making them pay out of pocket for additional days that were already paid for
This was attached to a Red Roof Inn. They appeared to be housing homeless people. This was not a no smoking hotel. The room was filthy, stained bedding, bed had urine smell, sink was full of hair clippings. AC was obnoxiously loud, full of gunk and hot. Not all outlets or lights worked and worst of all, the smoke detector was falling off the wall and non functioning. If I could give negative stars, I would.
This property rented out our reserved paid for rooms !! I had to find rooms elsewhere at 2am. This was after I called 2 hours previously to verify my arrival. My suggestion is not to rent rooms at this hotel using the Hotels.com app.
Very disappointing experience. We checked in but had to cancel our stay within 30 minutes because the room was in very poor condition. It was not clean, not well maintained, and not suitable for a family. We had to book another hotel immediately. I would not recommend this hotel based on our experience.
The room is muggy without ventilation, but all others are good
เข้าพัก 2 คืน, พฤษภาคม 2026
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Daniel
31 ส.ค. 2025
Good
เข้าพัก 1 คืน, สิงหาคม 2025
รีวิวที่ตรวจสอบแล้ว
10/10 ดีเลิศ
Dennis
19 ก.ย. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก
For
The price can’t complain
เข้าพัก 1 คืน, กันยายน 2025
รีวิวที่ตรวจสอบแล้ว
10/10 ดีเลิศ
Ruth
11 ส.ค. 2025
ชื่นชอบ: ความสะอาด
The person at the front desk was efficient and courteous. I felt welcome. Similarly the person who checked me out was super friendly and said thank you 😊 Not a fancy place, but it is a great stay at a great price.
เข้าพัก 1 คืน, สิงหาคม 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
KAREN
22 ก.พ. 2026
ชื่นชอบ: ความสะอาด
Room and linens clean, nice to have refrigerator
TV didn’t work and deadbolt was broken off (used a chair)
As a whole run down and interesting clientele