Search Hotels Near Bud Light Amphitheater at Paper Mill Island, Baldwinsville

"Great stay"

"My overall experience was fine. It just was not the cleanliness or well kept type of property that I’m used to from Hilton."

"Would not stay there again. "

"N/A"

"Yes"

"I didnt like getting to my room and someone's already in there !"

"I will start with saying that the place was not bad. The poor rating is coming from what happened when we asked for assistance with an issue in our room and the communication or lack there of the next 2 days. We checked in and went into our room. We noticed immediately that there was no refrigerator in the room. It is listed as one of the amenities for the room. The wall paper was peeling and there were huge cobwebs in the corner of the ceiling but honestly the missing refrigerator was what we needed. We had items that required this. I tried to call the front desk and no one answered. My husband went to the front desk and was told that we needed to read the fine print and not all rooms come with a fridge. He asked if we could move rooms and was told they were completely booked and they had no open rooms. Fast forward to check out next day. They had a really nice breakfast. Upon checking out we brought up the missing fridge and the staff was surprised that we didnt have one as all rooms have one. Then we were told that the hotel was not actually booked . So the staff member lied to us twice for absolutely no reason. They said they would pass on to the manager. This was Sunday. No call. So I called today, explained the issue and was told the manager was there but not at the front and they would call me back. One again, no call back. I know its just a refrigerator, however after finding out that the could have just got another room and then blamed us for not reading correctly "

"This was our first stay at this hotel and we loved it. Staff were pleasant and very helpful! The room was very comfy, clean and quiet. We will definitely return!!"

"I recently hosted my daughter’s birthday sleepover here with about 15 girls, and I cannot say enough great things about this hotel. The staff was truly outstanding—friendly, attentive, and incredibly accommodating to our large group. They kept up with all of our requests for extra towels and supplies without hesitation and even helped direct my guests to the correct room smoothly. The cleanliness of the hotel really stood out as well, which is something I have high expectations for whenever I stay anywhere. This was actually my third stay, and each time has been consistently excellent. One moment that really impressed me was when the staff notified me that my car windows were down during the rain—such a small gesture, but it shows how much they genuinely care about their guests. The lovely breakfast was a nice bonus. We went for seconds! I’m local (only about 15 minutes away), but my kids and I will absolutely continue coming back. Highly recommend!"