Dear Valued Customer, Warmest regards from Nova Highlands Hotel! First and foremost, thank you for sharing this review with us. We are truly heartened that you had an overall positive experience in our hotel and had a good time during your stay with us. Last but not least, thank you and we certainly looking forward to welcome you back to Nova Highlands Hotel in near future. Sincerely, The Management

"Dear Valued Customer Please accept our sincere apologies to learn that we failed to provide the level of service you expected during your last stay. However, we will try to improve with the respective department concerned and necessary action have been taken. We hope you would accord us another opportunity to welcome you and serve you better on your future visit. Sincerely, The Management

Dear Lydia, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

Dear Guest, Thank you choosing our hotel, and glad you have a lovely stay with us. Looking forward to welcome you again to stay with us.

Dear Guest, Thank you for your feedback, and will take serious action on the matter.

Thank you for your review, Glad that you are happy staying with us.

Dear Guest, Our hot water required to switch on the button 15 minutes earlier before taking shower.

Thank you for your feedback as i very important for us, serious action will be taken on the matters.

Dear Guest, Thank you for your review, as we are happy that you are choosing us for your trip.

Dear Guest, Thank you for your review.

Dear Guest, Thank you for your reviews.

Dear Guest, Thank you for review, and thanks you for choosing us for your trips.

Thank you for your feedback as i very important for us, serious action will be taken on the matters.

Dear Guest, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

Dear Guest, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

Thank you for your review, looking forward to welcoming you again to stay with us.

Thank you for your review, Looking forward for welcoming you again in future.

Thank you for your feedback as i very important for us, serious action will be taken on the matters.

Dear Guest, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

Dear Rezeanty, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

Thank you for your review, as your review is important for our improvement.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know as your feedback is important to us.

Thank you for your review, as your review is important for our improvement.