Search Hotels Near Brimstone Recreation, Helenwood

"The pool and hot tub were not functional. As competitors in an Irish Road Bowling tournament in Historic Rugby, we were looking to have access to the hot tub on Saturday evening to help with our recovery to compete the next day."

"Checked in, and the gal at the front desk started to give me an electronic key to room 202, paused a moment and changed it to 201. I drove over to room 201 and noticed the door looked different than the rest (beat up and paint missing). I scanned the key and "very easily" opened the door. I needed to leave for a few minutes, and tried to close the door, it would not latch/lock. I put my valuables back in the car, and went to the gal at the front desk. Told her the door wouldn't lock, so she called someone to fix it. A man came (didn't really seem capable of fixing anything) and told me to really slam it shut. He kept saving slam harder, and with a ridiculous slam (3rd try) it latched. So, when I tried to use my card to get back in, he then said ram the door. Again 3rd try (linebacker still) it opened. He said "yeah, it's tricky", and I told him I can't stay here like that it's not safe. He put up his hands and said, "It's not on me..." and walked away. I went back to the gal at the front desk and told her the door doesn't work and I can't stay there (she already told me I couldn't switch to another room) so I left. When Hotels.com called the front desk, she lied and said the door worked fine, and there was nothing she could do because I checked out. Hotels.com said it's none refundable and nothing can be done. I guess reviews like this are the way to avoid disappt. *** Would advise not staying here - run down facility, poor customer service, and staff not honest *** :("

"Water was cold in the shower, room was mediocre, breakfast was less than satisfactory. Bed was a good place to sleep in a pinch off the highway."

"The room was clean, comfortable and close to food and other entertainment type options. Not many options when it comes to hotels in Oneida, and this worked out well for us."

"Parking was, great nobody would go there"

"Property was clean-felt new. Beds were very comfortable-loved that there were 4 pillows on each bed. That makes a difference for us! The temperature was comfortable, staff was friendly, all common areas and room-VERY clean. Breakfast was nicely set out, very tidy and a nice selection of foods that looks like it’s turned over regularly. Coffee area was nice with several options of creamer-also very clean. We were very impressed and would plan to stay again on our travels."

"Staff nice and attentive. "

"everything terrible "

"Staff at a the front desk were super friendly Staff at ge Breakfast Buffet were super helpful! Air conditioning worked good. The drapes in our room could have better coverage to block light out from the pool area. The area felt safe. Would definitely book again "