Dear Gary, Thank you for choosing to stay at The Charles Hotel. We are delighted to hear that you had an enjoyable experience with us. We appreciate your kind words regarding our services, and we look forward to welcoming you back in the near future!
Dear Cesare, Thank you for choosing to stay at The Charles Hotel. We are sorry to hear your visit did not live up to your expectations. We welcome the opportunity to hear more about your experience as we are always working on improving. Your feedback is very valuable to us. Thank you again and we hope to have the pleasure of welcoming you back to Harvard Square and give you the experience you expect and deserve from our team.
Dear Darlene,Thank you for choosing to stay at The Charles Hotel! We are delighted to hear you enjoyed your stay with us and that you found our lobby to be beautiful. We hope to welcome you back soon for another memorable stay in Harvard Square!
Dear Michael, Thank you for choosing to stay at The Charles Hotel. We are sorry to see your recent visit to the property did not fully exceed your expectations. Your feedback is very valuable to us, and please know guest satisfaction is our top priority at the hotel. We hope to have the opportunity to welcome you back in the near future.
Dear Steven,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you enjoyed the location, and found your stay to be comfortable. We hope to have the pleasure of welcoming you back in the near future.
4/10 แย่
MADOKA
10 เม.ย. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The room was not cleaned when I was checked in. Staf member’s services and communications were not good. I liked this hotel in the past, but this time, disappointed.
MADOKA
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Abby วันที่ 10 เม.ย. 2024
Dear MADOKA, Thank you for your feedback regarding your recent visit to The Charles Hotel. We are sorry to hear that your guest room did not live up to your expectations. Our team regrets the circumstances that prevented us from providing you with the superior service that you expect and deserve.Thank you again for bringing this to our attention as it has been addressed with our Director of Services. Please know guest satisfaction is our main priority at The Charles and we are constantly working on improving.If we can assist you further, please do not hesitate to contact us. We appreciate your support and we hope to have the pleasure of welcoming you back to The Charles in near future.
Dear Kirsten,Thank you for choosing to stay at The Charles Hotel! We are so happy to hear you had a comfortable stay with us. We look forward to having the pleasure of welcoming you back soon.
Dear Marjorie J, Thank you for choosing to stay at The Charles Hotel! We are thrilled to see you had an enjoyable visit, and we look forward to welcoming you back soon.
Dear Elizabeth, Thank you for choosing to stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property including your guestroom. We look forward to having the pleasure of welcoming you back for another memorable stay in Harvard Square soon!
Wonderful service, rooms are large and comfortable. Very clean. Staff are lovely and very helpful. Lovely stay. Highly recommend.
Gary
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Abby วันที่ 4 เม.ย. 2024
Dear Gary,Thank you for taking the time to share with us your feedback regarding your recent stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property and that your visit exceeded your expectations. Our team hopes to have the pleasure of welcoming you back to Harvard Square soon.
Dear Andrew, Thank you for choosing The Charles Hotel. We appreciate you taking the time to share with us your feedback and we look forward to welcoming you back in the near future!
Everyone is very pleasant. The hotel is very clean. Their room service menu is excellent and delivered quickly. a wonderful place to stay.
Gary
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Abby วันที่ 3 เม.ย. 2024
Dear Gary, Thank you for choosing The Charles Hotel. We are thrilled to hear that you enjoyed so many aspects of the property including your In-Room Dining service. Your kind words are truly appreciated. Our team hopes to have the pleasure of welcoming you back soon for another memorable stay in Harvard Square!
I booked a suite because there were 3 of us. It is too expensive and not worth the money at all. The guest room is very small, as well as the living room. There is no microwave, no fridge. I should have booked two rooms at other hotel.
Zheng
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Abby วันที่ 3 เม.ย. 2024
Dear Zheng, Thank you very much for choosing to stay at The Charles Hotel. We are sorry to hear your guestroom did not live up to your expectations. Please know guest satisfaction is our top priority at the hotel and we are constantly working on improving. We appreciate and value your feedback. In regards to a microwave and mini-fridge in your guestroom, you are able to request one and our front office team can have it delivered to your room. We apologize we were unable to effectively communicate this to you during your visit, but we hope to have another chance to give you the experience you expect and deserve from our team. Thank you again and we look forward to having the pleasure of welcoming you back in the near future.
Dear yukimi,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you had an overall enjoyable visit with us and we look forward to welcoming you back in the near future.
8/10 ดี
Ana Luiza
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
25 มี.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
The hotel is pretty good and have an excellent location HOWEVER I was EXTREMELY DISAPPOINTED with the staff - I forgot a quite expensive blazer in my room at the first night I spent there. I came back the following day and they said they never found it. I believe the staff could have been more helpful and efficient dealing with this matter and they made if looked like I was lying. Never coming back.
Ana Luiza
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Kathryn V., The Charles Hotel วันที่ 25 มี.ค. 2024
Dear Ms. Luiza, We are very sorry for this confusion to occur about your blazer. I do encourage you to contact us directly so we may be of further assistance. We understand that being left with this feeling can cause quite an upset and we do want to correct this. We hope yo have you with us again and leaving on much better circumstances.
10/10 ดีเลิศ
PIERRE
25 มี.ค. 2024
Lovely hotel. Agreeable, courteous, efficient, tasteful, good food. All good.
PIERRE
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก The Charles Hotel วันที่ 25 มี.ค. 2024
Dear Pierre, Thank you very much for staying with us and your warm feedback. We hope to have you with us again soon.
Dear David, Thank you for choosing The Charles Hotel! We truly appreciate your kind words regarding our staff and we look forward to welcoming you back soon.
Dear Olga,Thank you for choosing to stay at The Charles Hotel. We are sorry to learn your recent visit did not exceed your expectations. We hope to have the pleasure of welcoming you back in the near future.
การตอบกลับจาก The Charles Hotel วันที่ 20 ก.พ. 2024
Thank you very much Courtenay!
8/10 ดี
Beatriz
5 ก.พ. 2024
Beatriz
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Abby วันที่ 21 มี.ค. 2024
Dear Beatriz,Thank you for choosing The Charles Hotel! We hope to have the pleasure of welcoming you back soon.
10/10 ดีเลิศ
Jodessa
4 ก.พ. 2024
Jodessa
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Abby วันที่ 21 มี.ค. 2024
Dear Jodessa,Thank you for choosing to stay at The Charles Hotel! We are happy to see you enjoyed your stay with us and look forward to welcoming you back to Harvard Square soon.
10/10 ดีเลิศ
Luis de Jesus
28 ม.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
It has a classic still modern feeling
Luis de Jesus
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Abby วันที่ 12 ก.พ. 2024
Dear Luis de Jesus,Thank you for choosing The Charles Hotel! We are glad to hear you enjoyed your stay on the property and we hope to have the pleasure of welcoming you back soon.
10/10 ดีเลิศ
Ana Melissa
27 ม.ค. 2024
Rooms are comfortable, clean.
Ana Melissa
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Abby วันที่ 30 ม.ค. 2024
Dear Ana Melissa, Thank you for choosing to stay at The Charles Hotel! We are very happy you had an enjoyable visit, and we hope to welcome you back again soon.
Good Bostonian food. Clean rooms. Courteous staff.
Dennis
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Abby วันที่ 9 ม.ค. 2024
Dear Dennis, We are very glad to hear you enjoyed your stay with us at The Charles Hotel. Your kind words are appreciated and we hope to have the pleasure of welcoming you back soon.
Dear Savvas,Thank you very much for your feedback! We are delighted you had an enjoyable stay at The Charles and we look forward to welcoming you back soon.
We love staying at the Charles. It is so comfortable—simple but elegant. Staff is always sincere, helpful and extremely helpful.
Donald
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Abby วันที่ 18 ธ.ค. 2023
Dear Donald,Thank you for choosing to stay at The Charles Hotel. We are very happy to hear you enjoyed most aspects of the property during your recent visit. Our team appreciates your kind words and your continuous support. We hope to have the pleasure of welcoming you back in the near future!
Great location convenient to shopping and public transportation. Hotel was clean and had a nice vibe. Room was comfortable and quiet.
Richard
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Abby วันที่ 18 ธ.ค. 2023
Dear Richard, Thank you for taking the time to share with us your feedback. We are delighted to hear your stay at The Charles was enjoyable, and we hope to welcome you back soon for another visit!
10/10 ดีเลิศ
Rhonda
เดินทางกับคู่รัก
11 ธ.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
Rhonda
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Abby วันที่ 11 ธ.ค. 2023
Dear Rhonda,Thank you for choosing The Charles Hotel! We look forward to welcoming you back soon.
Great check in. Lovely rooms, excellent staff and location. Only downside was too many dogs, but a fabulous stay nonetheless.
Mary
เข้าพัก 5 คืน, พฤศจิกายน 2023
การตอบกลับจาก Abby วันที่ 28 พ.ย. 2023
Dear Mary,Thank you for choosing to stay at The Charles. We are glad to hear you enjoyed your time and we hope to have the pleasure of welcoming you back soon!
The Charles is our go to for staying in Boston. Great location and the staff are always lovely.
Susan
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Abby วันที่ 28 พ.ย. 2023
Dear Susan,We are thrilled to hear you enjoyed another stay with us in Harvard Square! We look forward to seeing you again soon and thank you for your continuous support.
10/10 ดีเลิศ
Paula
25 พ.ย. 2023
Paula
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Abby วันที่ 18 ธ.ค. 2023
Thank you for choosing to stay at The Charles Hotel! We hope to have the pleasure of welcoming you back soon.
10/10 ดีเลิศ
Elise
22 พ.ย. 2023
Elise
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Abby วันที่ 28 พ.ย. 2023
Dear Elise, Thank you for choosing to stay with us at The Charles! We look forward to welcoming you back soon.
Our grandkids loved exploring the nooks and crannies in the lobby and eating pancakes loaded with whipped cream at Henrietta's Table. The staff were so forbearing and helpful. Great location. Comfortable rooms.
Internet could have been better.
Barbara
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก The Charles Hotel วันที่ 23 พ.ย. 2023
We are so glad everyone had an excellent visit! This is what we love to be part of. We will take a look at the internet to see what updates could occur. Safe travels and we hope to see everyone again soon.
การตอบกลับจาก The Charles Hotel วันที่ 13 พ.ย. 2023
Thank you very much Jennifer. We hope to see you again soon.
10/10 ดีเลิศ
Violetta
12 พ.ย. 2023
The Charles Hotel was clean, staff was friendly. Food and service at Henrietta’s Table food and service, also very good. We were visiting Harvard and the hotel was conveniently located nearby
Violetta
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก The Charles Hotel วันที่ 13 พ.ย. 2023
Thank you very much Violetta, we are so glad to hear this! Safe travels and we hope to see you again soon.
10/10 ดีเลิศ
Robert, Madison
12 พ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Robert
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก The Charles Hotel วันที่ 13 พ.ย. 2023
Thank you very much Robert, we appreciate your feedback.