Dear Mr. Richard,thank you for your stay at Hotel Palazzo Pischedda Bosa, a 3* sup historical boutique hotel located 50 metres from Ponte Vecchio and historical centre in Bosa.We must reply to your review with 4 different stories, most of them are complete unreal and fake.We do confirm our staff is professional, experienced, with strong passion and culture on hospitality (please check all reviews here below).At check-in we confirmed type of room and total nights, we escorted you to the room and you said it was perfect.One hour later you went to reception asking for a copy or a picture of your reservation, which we received through Expedia, and we rejected your request because there were private and confidential rates. As per your reservation we assigned you a superior panoramic room with a huge terrace with a nice view on river and historical centre. We explained that we have 3 superior rooms with terrace, only one of them has a mezzanine. At your arrival the hotel was almost fully booked, no other rooms were available, except a classic room with window with one floor only. Normally, upon availability of the day, we are glad to show more rooms to our guests and, if possible, upgrade them.We understand your frustation because we rejected all your requests as refund, free upgrade and dinner as per compensation, (as on your purpose from the beginning), that you made through Orbitz (we do not have any contract and and we do not work with it).We strongly recommend to check the description of the rooms when you book it, and to contact the hotel if something it is not clear before completing your reservation, in order to enjoy your vacation and avoid to waste your time with vain and unnecessary complains during your stay and later on. Regards