Thank you for your great review! Regard!!!

Dear guestAfter making inquiries about your complaint, I want to tell you that the receptionist who received you at the reception asked you if you needed help with your suitcases, to which you responded no, You entered the Hotel like any other passenger since we do not have 24/7 valet service outside in a 26 room mountain hotel. You were constantly given information about tours and activities and with a lot of effort, we rearranged another passenger to extend your stay one more night. It seems you did not find any complaints in the rooms or our installations you had to comment on something. We do not understand this punctuation which does us great harm.The trip from Panama only takes at most 6 hours just to clarify this data for other passengers reading this not-so-nice comment.

Thanks for sharing. We'll work on improving our staff's recommendations. We hope you enjoyed your stay and will return soon!

Gracias por tu opinión. Nos alegra que disfrutes de nuestra ubicación cerca de la calle principal y el clima agradable de Boquete.

Thank you for your feedback! We're delighted you enjoyed our creekside balconies and their serene ambiance. We look forward to welcoming you back for another enjoyable stay!

Thank you for the great review! We're glad you enjoyed your stay and the peaceful creek behind the hotel. Hope to see you again soon!

Thank you for your feedback. We apologize for any inconvenience caused. Regards!

Tomaremos tu comentario en cuenta para mejorar y garantizar una experiencia más satisfactoria en el futuro. ¡Saludos!

We're glad you enjoyed your stay. We'll share your feedback with our staff. We look forward to welcoming you back soon!

We're delighted to hear you had a great experience. We can't wait to welcome you back!

Gracias por dejarnos un comentario. Saludos!

We appreciate your feedback and look forward to providing an even better experience on your next visit. Hope to see you again soon!

Lamentamos mucho escuchar sobre tu mala experiencia en el restaurante durante el desayuno. Entendemos tu frustración y es completamente comprensible. Vamos a revisar y mejorar nuestro servicio para evitar demoras en el futuro. Tu retroalimentación es valiosa y esperamos tener la oportunidad de cambiar tu percepción en una futura visita.

We're thrilled that you enjoyed your stay with us. Your feedback means a lot, and we can't wait to welcome you back for another great experience!

Thank you for choosing us for your stay in Boquete!We are glad you had a great stay!

Hi Jerry thank you for choosing us for your stay in Boquete!We are glad you enjoyed the views and our beautiful town!Kind Regards

Thank you for choosing us!

Gracias por elegirnos, Saludos desde Boquete.

Gracias por elegirnos Eduardo, nos alegra saber que tu estadia fue agradable. Saludos!

Thank you for choosing us! We hope you come back to visit us soon. Kind Regards from Boquete

Gracias por elegirnos, saludos desde Boquete!

Hola Sra Dora, gracias por elegirnos para su estadía en Boquete. El elevador tuvo una incidencia pero fue inmediatamente solucionada el mismo dia, lamentamos el incidente ya que compredemos la importancia del mismo. Estamos trabajando y monitoreando lo reportado en cuanto a su habitación. Saludos cordiales desde Boquete

Hello Kate! Thank you for choosing us for your Boquete adventures!We are glad you had a great time and a comfortable stay. Safe travels, and come back soon!

Thank you for choosing us we are glad you had a nice stay!

Thank you for choosing us we are glad you had a nice stay!

Gracias por elegirnos. Nos alegra saber que su estadía fue placentera. Saludos,

Dear Rosalee thank you for your feedback. We will review your comment with our team to make improvements. Best,

Gracias por dejar un comentario sobre su estadía. Esperamos que regrese pronto. Saludos desde Boquete.

Thank you for taking the time to leave a review for us and for your kind words! we are glad you had a wonderful experience staying with us. Come back soon!Best,

Gracias por elegirnos, nos alegra saber que disfrutó de nuestro jardin junto al río. Esperamos vuelva pronto!Saludos desde boquete

Muchas gracias por elegirnos Sra Anielka. Esperamos regrese pronto!Saludos desde Boquete

Thank you for taking the time to leave a review for us!We are glad you were able to enjoy the natural setting that surrounds the hotel. Regards

Buenas tardes Sra Bianka. La limpieza de nuestras habitaciones es nuestra máxima prioridad y nuestro equipo esta instruido para ello. Agradecemos sus comentarios y los revisaremos internamente. Saludos cordiales

Sr. Carl lamentamos que haya tenido una confusión en cuanto a la información que se presentamos del hotel. Debido a su comentario hemos revisado nuevamente nuestros anuncios en Expedia y Hoteles.com, no hemos encontrado lugar alguno donde se indique que se ofrece desayuno incluido en la tarifa. Lamentamos que indique que nuestra publicidad es engañosa ya que toda la información esta presentada de manera correcta. Saludos cordiales,

Gracias por compartinos sus comentarios.

Gracias por elegirnos, esperamos regreses pronto!Saludos

Thank you for choosing us Jennifer! We are glad you had a lovely stay. Come back soon!Best,

Muchas gracias por elegirnos!Saludos desde Boquete.

Estimada huésped, lamentamos que su experiencia no haya sido del todo positiva. En hoteles pequeños como el nuestro es necesario establecer políticas para el cobro de elementos dañados o maltratados dentro de habitación ya que en algunos casos estos no pueden ser recuperados con facilidad.Saludos cordiales,

Thanks for choosing us Crandall! It was a pleasure hosting you and we are happy to read you had a very relaxing stay. Regards,

Thanks, Edwin! It is our pleasure to host you!

Hi Mario, we are sorry for the inconvenience during your stay. Unfortunately, the local phone and internet company had an extensive fiber optic outage during the days of your stay that started in the neighboring province of Veraguas all the way to Chiriqui where we are located. The A/C for the room where you stayed has been recently changed, we will reach out to our maintenance team to double check everything is ok with it. Thanks for your feedback. Kind Regards,

Gracias por elegirnos Abel, nos alegra saber que tu estadia fue agradable. Saludos desde Boquete,

Thanks for choosing us, Julio! It was a pleasure having you here. We hope you come back to Boquete soon! Regards,

Thank you for choosing us, Christine! We are glad you had an awesome stay with us!

Gracias por preferirnos, esperamos regreses pronto! Saludos