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"Extremely pleasant welcome, the room was just right for my one night stay. Comfortable and clean with an excellent breakfast."

"The breakfast was good. The room was alright. Overall the hotel is showing its age with some dated furnishings and worn fixtures."

"The room is absolutely fantastic. We stayed in the VIP room and had views of planes landing and would have to walk down the corridor to watch planes taking off. There are only 4 VIP rooms so it’s the luck of the draw what you get. The room is perfect, comfortable, clean, close to departures and literally perfect if you’re flying from the south terminal. You get 20% off at Giraffe or Weatherspoons which is a nice touch. Definitely a nice stay especially travelling with young children, if...

"Clean and quiet "

"The room was clean and spacious, but unfortunately the bedding had stains, and the toilet, bathroom, and floors were not cleaned. The bath drain was also blocked, something the hotel already seems aware of, as I later saw similar complaints in online reviews. It was disappointing to realise we had been given a room with an issue that had clearly been reported before. The staff were also quite unfriendly and unwelcoming. There was little to no greeting, and even when I tried to be polite and...

"Convenient location to Gatwick Airport "

"Very comfortable bed in quiet and clean room. Coffee was sachet of Nescafé . We ate in the Vanda restaurant which was disappointing . "

"We have stayed at this Hotel a few times over the last couple of years, staff are always friendly and efficient. I usually ask for a room on an upper floor which have always been quiet, unfortunately we were given a room on the first floor close to the main road, but there was a constant noise in the room (a loud humming) which went on all night, making it difficult for us both to sleep! We were also told at check in that their parking charges have gone up, we were still charged £10 as we'd...

"Booked the room as a family / triple room. There were always going to be 3 of us. All in room facilities were for 2. We even ran out of toilet paper without a spare roll left in the room. 2 star property with a 4 star price. "

"The single negative Is that we ordered pizza we wanted to eat in bed but they then didn’t have any., Other than that, staff were polite and friendly, especially the ladies on reception in both the hotel and the pool on Wednesday evening. The steam room, pool and jacuzzi were all a good temperature (I hate a cold pool and jacuzzi, there’s just no point as it’s not enjoyable). This was a night away with my 10 year old to relax and spend some quality time whilst picking up my sister from The...

"Room was very dusty and was hot as sauna . Tv remote extremely dirty/sticky . No bottled water . Shower blocked . Toilet flush button broken . Food very expensive and not tasty . You have to pay service charge !!!! As a guest !!!Shame"

"The location of the hotel was excellent for an early morning flight being across the road from the airport. The restaurant on the property was pretty good. Room amenities were also good and appreciated. I would definitely recommend this property."

"Smart clean single room. Comfy bed. Clean bathroom. Lovely cooked breakfast. Plenty of choice including full English, kippers, cereals, fruit etc. Plenty of free parking places on the premises. "

"The hotel is spotlessly clean and the staff are so polite and welcoming but struggled to sleep due to the temperature in the room or could of been the bed sheets weren't cotton as they felt like a furnace."

"Amazing beds and great size. Clean bathroom with power shower. Excellent breakfast."

"Not clean at all "

"Clean room "

"Hotel is easy to locate and convenient for access to motorway (M25) and into Reigate centre where I found a car charger and a curry house and other shops. Reception were welcoming, had to take luggage and golf clubs up a flight of stairs then to end of corridor, no lift I could see. Inconvenient but wouldn't be great for someone with less mobility. Room was a good size, bathroom clean. Shower gels etc provided as was tea, coffee, biscuits. All was dated in appearance though, from downstairs bar...

"Clean"