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"Pool was nice "

"Center of city"

"Upon checking in we knew we were expecting severe storms and possible tornados. We asked the check in staff where we go for shelter. First they did not understand what we were asking. Finally they asked another staff and she responded we have a basement but it going to be fine. However, at 11:40 the tornado sirens sounded and they did not have shelter for us. Did not tell us anything. We stayed on the main floor in the hallway, however there was glass everywhere. Very unsafe. Then our room had no cold water at all. Nothing happened when you you turned it on. So no shower as they water was so hot you could not stand in it. Our phone to call the front desk was also broken. Then when we tried to adjust our heating/cooling unit it would not adjust. Our room stayed 75 degrees all night. I did call them and they came an changed 1 of the 2 batteries in the thermostate then told us they hotel does not allow you use the a/c during winter? I am requesting a refund. This place needs closed down. "