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"Check-in was terrible, they won't let us check-in because THEY cannot find a payment record from hotels.com It took quite a while and they did not even say sorry or compensate for how long it took even though it's their fault in the first place."

"Good hotel, clean rooms good staff and location"

"Very convenient location with great old pub atmosphere"

"We just spent one night in Chester to visit the rows which is a reputation of the city. The hotel itself a bit far from downtown which takes about 20 minutes by walk. The room is a bit small with no view. There is no an elevator and the stairs is quite narrow. Pros are good breakfast, free car parking, and big bed. "

"Clean lovely room with view of the center. Breakfast was excellent. Location the best. Walkable all around the old town. Would stay here again."

"Headphones left in room. Rang to organise pick up. Ironicaly they haven’t been handed in and nobody’s able to return a phone call."

"We had a really nice 2 night stay, all of the staff were lovely and nothing was too much trouble. The breakfast was great and there were a few choices, we also ate there one evening and the food was delicious.The only downside was the bed was very low and not very comfortable for us but others might find it ok. There is also off road parking which is a bonus and it’s a 10/15 minute walk into Chester. Overall we were very happy with our stay and wouldn’t hesitate to recommend this hotel."

"Decent hotel near to Chester it’s £10-20 in out in an uber takes about 10 minutes. The gym is included but the spa/pool is not and is £20 pp for 2hrs that can only be booked on the day. Did not have any food here much better options elsewhere. Staff were good and the room comfortable."

"Lovely hotel. Great location. Comfy bed and pillows. Good choice for breakfast"

"Clean room, good shower"

"Nice Hotel , Bar was closed at 10.15 pm No Room service apart from that i would recommend"

"It's a good place to stay in Chester, especially if you want to visit the zoo, it's about 10 minutes in the car, if you want to walk to the city centre it's only 25 minutes, so it's easy for that too"