Search Hotels Near Bioparque Estrella, Monterrey

"No bar"

"Breath taking views absolutely loved my stay here ! Personal at the restaurant were phenomenal! Front desk girls weren’t to friendly! The skybar lady didn’t let me in. her response “shorts to short” very disappointing has to spend my money somewhere else. Other than that the hotel was great! "

"Yes"

"Staff was very good but installations, were not so in good conditions. First room had a very bad smell, not from the sink, but apparently from the ceiling. It was 4th floor and 5th floor was remodeling. Second room was ok but then at 5:30 am a noice was coming from the window, but realized was coming from floor above and a hole between ceiling and window was the one ‘filtering’ noises. Even a smoke smell was coming from there. Fortunately following night the hole was tapped and resolved. But still before 6am noises coming from above like a metal bucket appeared, not so loud but still enough to perceive them. Breakfast buffet was ok. The best is the hotel location, just across the street from Cintermex hall, very convenient. "

"The rooms are dirty, it is not comfortable. The hotel is well located and the buffet is excellent. "

"The staff and location were wonderful but the broken elevator, the rough, scratchy sheets and tub that didn’t drain made this a less than ideal stay. "

"Horrible room,nothing like the pictures and staff was rude during the stay."

"This was my seventh time staying at this hotel, and unfortunately things continue to get worse with each visit. I truly love the location, which makes it easy to walk to several excellent restaurants and amenities in the area. However, the operational issues have reached a point where I can no longer overlook them. The internet service is by far one of the worst I have encountered in my global business travels. For context, I travel extensively for work. The hotel lacks proper in-house IT support, and guests are redirected to a third-party provider whose attitude is consistently condescending and unhelpful. After eight days, the connection still felt like something out of the AOL dial-up era. Housekeeping is simply unacceptable. Rooms are not properly cleaned. I documented and reported this multiple times — the same stains remained, the same papers stayed on the floor, and dust was visible throughout the room. Hot water is another recurring problem. This has happened during my last three stays. Each time the response is the same: “We will send a technician.” Yet the issue persists — the shower alternates between scalding hot and cold with no stability. Finally, the towels and sheets are in deplorable condition. The towels feel comparable to a low-budget roadside motel, and the sheets are clearly worn and overdue for replacement. To be fair, the staff is very good at apologizing — but unfortunately, nothing ever gets resolved. This was my last stay here. Not worth the aggravat"

"Nos dejaron una botella de agua abierta. Solicitamos otra nueva 3 veces que nunca llegó. El aire acondicionado no funcionaba y tuvimos que cambiarnos de habitación a la 1 A.M. para poder dormir."