โรงแรมใกล้หาดเบกซ์ฮิลล์, เบกซ์ฮิลล์ออนซี

"Breakfast very nice"

"We booked The Relais Cooden beach via Expedia particularly for its location and spa facilities. We had booked the "Cosy double room" because that was all that was left. On arrival we tried to book spa treatments but there were no available bookings during our three night stay. This was disappointing as there was no mention on the Expedia website that you needed to book in advance. Apparently, guests who booked directly with the hotel enjoyed free use of the spa whereas booking through Expedia...

"Really nice stay in lovely cabin."

"Room needs a deep clean. Dirty water drip marks on door to bathroom and also some dried brown streeks. Wardrobe had dead inserts on the shelf and base. Towel was worn around the edges, wearing thin and small holes not what I expect from a hotel. No housekeeping unless you paid extra. So had to use the same towel of 5 days. Toiletaries supplied for day 1. The windows were filthy, did not look like they had been cleaned for a year. Externally, the hotel needs significant maintenance. Wifi hardly...

"The staff were helpful and efficient. Excellent location for visitors to Battle. Good value for money. "

"Dirty, tired and not fit for purpose. ‘Deluxe family room’ windows without locks and open when arrived - huge falls risk. One broken window taped up. Dirty walls, dirty shower and bathroom, toe nail clippings on bedroom floor. Towels on every bed but 2 with stains. Floors uneven and creak. No chain on door. Glass unsecured on top of bedside tables. No WiFi no luxury. Hallways tired and broken and uneven. Steps to hotel and outside was a give away - tired, unloved and covered in bird poo. Very...

"Fantastic, comfortable room, with everything I needed. Easy check in, great staff, I'll definitely stay again"

"エレベーター故障、三階の部屋まで荷物運ぶの有り得ません！"

"I did not like being charged for a breakfast that wasn't provided"

"great place"

"Staff were very helpful and the breakfasts were good, catering for those with allergies. Lovely quiet hotel with good sized rooms. Good location for exploring other places nearby."

"The people there were very helpful and accommodating"

"Rooms are comfortable and beds terrific. Young staff could use some hospitality training on how to be more friendly and gracious with guests, or at least a smile. Could have made an effort to be more accommodating- ie arrived just as dinner service ended. Could have offered snacks, nuts, something… Asked about GF breakfast options. Didn’t seem to know so I had to ask item by item… toast? Breakfast meats? Beans?"

"Have stayed in 4 hotels and B&B’s in Eastbourne and this is by far and away the best one I’ve stayed in. Victorian features, stain glass windows combined with a modern style. Breakfast choices were eggcelent with proper sausages and bacon, the “house” scrambled eggs was delicious. The staff were very friendly and helpful. Parking was a bonus as that area of Eastbourne can be tricky to find spaces to park at night. Would definitely stay at The New England again."

"Photos look good on Expedia, hotel looks very different. We really had a bad experience. Booked one of the most expensive sea view rooms. Quite expensive. No cleaning service, no sitcom (it was hooottt), no elevator, no service. Staff quite rude. We asked why there was no room no room cleaning. The lady said „our fault“ as we did not put out a sign. It’s the opposite of all other hotels in the world. You need to indicate that you want service. „Do not disturb the other way around“. Nobody told...

"What a fantastic short break, owners are so friendly and do their upmost to ensure you have a relaxing stay. Rooms are extremely well decorated with all mod cons. Lovely little bar and breakfast is a must"

"The main areas and room were stained and dirty. The staff were unhelpful."