"We had an issue with a person with mental issues, who was not a guest at the hotel, harassing us while we were trying to eat at the rooftop bar. We asked the staff to help us, and the response was “what can you do, right?”, and they let the woman continue to bother us.
We asked to talk to a manager about the issue when we were checking out, and have yet to received a response almost a week later.
The hotel itself is clean and pleasant, the desk staff was helpful, and it is generally a good value"